Oracle Health – Director, Customer Success

As a Manager for customer success, you will drive end-to-end success of critical customers and partners that use and extend the Oracle Health platform solutions. These innovative solutions use advanced data and AI to empower our customers to create highly personalized and predictive health experiences. These experiences range from efficiently analyzing and acting upon the operational health of hospital systems or entire nations of citizens to recommending tailored care plans for specific patients, thereby effectively managing chronic diseases.

Do you want to work on groundbreaking technologies and build a product that can impact the health outcome for billions of people? The Oracle Health Data Intelligence product team is looking for product leaders that can help us bring this vision to reality. 

We pride ourselves on revolutionizing the way health data is captured, analyzed, and transformed into actionable insights. With Oracle Health’s innovative technology, we seamlessly package this valuable information into a range of services and solutions that integrate seamlessly into your favorite data tools, EHR applications like Millennium, and new, groundbreaking applications developed in collaboration with our esteemed partners. This is a new era of comprehensive health data, where data-driven decision-making meets the power of innovation, all at your fingertips. Experience the future of healthcare with us today!

• Defining and driving the growth and satisfaction critical metrics for strategic customers and partners
• Driving platform improvements based on prioritized customer needs.
• Collaborating with cross-functional teams like Engineering, Data Science, Marketing, Sales, and Business Development to create innovative and customer-centric solutions. 
• Driving go-to-market pipelines for future strategic customers and partnerships
• Identify risks and dependencies and keep stake holders updated.
• Ensuring timely delivery of high-quality solutions that meets customer needs.
• Ability to represent Oracle Health Data Intelligence Platform's capabilities at events and conferences and engaging with customers.

 

What does success look like?

To excel as a Customer Success Manager, strong communication and leadership skills are essential, as you will be building and guiding teams and partners towards a shared vision. Analytical thinking and data-driven decision-making are vital for understanding customer needs, identifying platform gaps, and making informed recommendations for future innovations. Adaptability and a customer-first attitude are crucial, as the market landscape is constantly evolving, and customer satisfaction is paramount. Furthermore, staying updated with emerging technologies and industry trends will enable you to use innovative solutions and maintain a competitive edge in the market. 

 

Ultimately, being a successful Customer Success Manager involves a combination of critical thinking, empathy for customers, effective collaboration, and a passion for delivering exceptional products that drive business growth and customer satisfaction.

 

Basic Qualifications:

• BS or MS degree in Business, Computer Science, Engineering, or related field.
• 10+ years of experience as a Customer Solution Architect, or similar role.
• Familiarity with agile methodologies and cross-functional teamwork.
• Strong analytical and data-driven decision-making skills.
• Customer-centric approach and understanding of user needs.
• Excellent communication and presentation abilities. 

Preferred Qualifications: 

• Experience with web application development and user-centered design 
• Experience with building and shipping products on any Cloud platform like OCI, AWS, Azure, GCP
• Data analytics, AI/ML, prototyping and automation.
• Healthcare/Health Management background.

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $135,100 to $291,900 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental,