J.P. Morgan Wealth Management - Client Service Analyst

The U.S. Wealth Management business is focused on helping investors achieve their long-term financial goals and comprised of the Chase Wealth Management business, J.P. Morgan Securities and Self-Directed Investing - our digital investing platform. The combined business has ~$400 billion in Assets under Management and ~4,000 advisors who work out of 3,500 branches and 21 offices. 

As the Digital Service Center - Client Service Analyst for JPMorgan Wealth Management, you will assist clients with escalated issue resolution, event alert notifications and general service inquiries. Interface with customer via Secure Message Center (internal messaging applications) and/or telephone. Help self-directed clients with Options and Margin related inquiries and perform proactive outreach when needed. Partnering closely with Risk and Margin Department to perform proactive risk-based outreach to our margin clients

Job Responsibilities:

• Leverage industry knowledge and experience to assist clients with a variety of complex inquiries, including, but not limited to equities, mutual funds, derivatives, margin, debt instruments, forex, and hedge funds.
• Helping clients meet regulatory requirements, as well as understands the potential outcomes and risks of the transactions
• Asses and verifying marketability and liquidity on various exchanges of international equity trades, reviewing fund prospectus to determine breakpoint and reinstatement qualifications
• Evaluate and understand the client’s margin account and activity to explain internal margin requirements, buying power, and risk exposure. 
• Support will be via digital channels (i.e. Secure Email) as well as phone (i.e. outbound calls)
• Own & resolve customer issues assigned to the department.
• Follow departmental & compliance approved procedures, controls and protocols, with a focus on detail and accuracy
• Monitor emerging market trends and be a student of the industry

Required qualifications, capabilities, and skills:

• Active FINRA SIE, Series 7, 63 (or 66) required or obtained within timeframe (i.e. 90 days) as outlined in job offer, in addition to meeting FINRA continuing education requirements
• Deep understanding of complex investment strategies and products (i.e. Option Strategies, Margin, Alternative Investment Strategies, Corporate Actions)
• Self-starter with a high sense of urgency and professionalism, with a demonstrated ability to handle multiple concurrent issues within strict timeframes
• Strong communication and people skills with the ability to work in a team environment
• Strong analytical skills with a close attention to detail, demonstrating a focus on continuous process improvement 
• Ability to present a professional image and demeanor to internal/external customers and team members
• Ability to communicate effectively, both orally and in writing, with internal and external customers
• Strong organizational skills 

Preferred qualifications, capabilities, and skills:

• Bachelor's degree or equivalent work experience in Business Administration, Finance, Economics, Accounting, Customer Service/Support, or a related field
• 3-5 years of experience in financial services preferred, preferably in investment related roles with a focus on customer service and support. 
• Prior margin support experience preferred

Department is open through the following hours; Monday-Friday 7 AM – 8 PM EST, Saturday and Sunday 8 AM – 8 PM EST. Please note that the working hours for this role may fall into any of the above department operating hours. Candidate may be required to work non-standard schedule including (example: four 10 hour days vs. five 8 hour days) 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. W