Patient Accounts Representative and Billing Specialist

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.
As a Patient Accounts Representative and Billing Specialist, you will be a key point of contact for patients seeking assistance or information regarding our billing and collection services. Your primary responsibility will be to efficiently address patient inquiries, address patient billing concerns, resolve outstanding patient balances, and provide accurate information in a professional and courteous manner through phone, email, and chat communication. In addition, you will provide support to our clinical trials and research team by tracking and submitting invoices for reimbursable services rendered in support of our research programs.  You will utilize excellent communication skills (verbal and written), patience, and problem-solving abilities to ensure satisfaction and maintain positive relationships with our patients. This role will also assist in invoice submission for our vendors and any participating clinical trials.  Hours of Operation: 8:30 - 5pm Eastern or Central Time Schedule: Monday-Friday  

Responsibilities:

• Serve as the point of contact for patients regarding billing questions via phone, email, patient portal, 2-way text, and chat platforms 
• Manage patient billing and collections for past medical and clinical appointments using our practice management software (athenahealth). 
• Provide support to our clinical trials team by creating and submitting invoices related to our active clinical trials and research programs. 
• Monitor trends in patient inquiries and escalate recurring issues to management for resolutions 
• Accurately posts insurance company and patient payments, including contractual adjustments and denials. 
• Clearly interpret and explain insurance coverage and patient financial responsibility  
• Maintain a high level of patient service by ensuring all interactions are handled with empathy, patience, and courtesy.  
• Handle patient billing complaints, provide appropriate solutions, and escalate complex issues to the appropriate department or supervisor when necessary.  
• Collaborate with the Revenue Cycle Management team to resolve issues related to billing, coding, and workflow 
• Update patient demographics and submit daily billing statements to the statement vendor 
• Collaborate with team members and other departments to improve overall patient experience and service delivery.  
• Support overall functions and projects within the Revenue Cycle Department 

We offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO), competitive salary and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced clinician who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team.  Please send us a note at hiring@knownwell.health. 
knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.