Manager of Revenue Operations & Strategy - Customer Growth

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FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the  FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

To learn more, visit franklincovey.com.

 

Title: Manager of Revenue Operations & Strategy - Customer Growth 
Payroll Title: Revenue Operations Manager
Division: Enterprise Domestic Regions Admin 
Status: Full-Time Exempt
Reports to: Director of Revenue Operations, Customer Growth 
Location: Remote – Anywhere in the contiguous United States
Compensation: Anticipated compensation for this position is $111-130k* split 80/20 between base/variable pay.

Job Summary
FranklinCovey is seeking a manager of revenue operations and strategy for our customer growth and expansion business.  This role will partner and support our Director of Revenue Operations of Customer Growth and our Sr. Director of Customer Success. The position will co-own the go-to-market (GTM) strategy, manage our operational investments in an effort to maximize the returns of the respective business.  The person best suited for this role is a business generalist comfortable with both high-level strategy and flawless execution.   

Essential Job Functions

• Support the annual sales planning process which includes, but is not limited to: forecasting the following fiscal years bookings, developing the GTM strategy, managing key investment & headcount strategy, territory carving & account loads, quota creation, and compensation plan development 
• Support the weekly forecasting process.  Develop a forecasting methodology and create our the department’s forecasting process and procedure.  Facilitate weekly forecasting calls with the executive team.  Identify risk and opportunity to the financial plan. 
• Own key business unit initiatives to help FranklinCovey’s enterprise division accelerate revenue generation and the growth of current customers 
• Support systems and technology recommendations to help drive greater sales efficiency and effectiveness 
• Measure the health of the business by identifying the right KPI’s, building a scalable way to measure and bring visibility to them.  Own the quarterly business review process in your business and communicate back to the executive team 
• One third of this role will focus on our Client Success team, with the other two thirds supporting our Director of Revenue Operations, Customer Growth 
• Own, create, and scale sales process and procedure to enterprise grade levels 

Basic Qualifications

• Bachelor's Degree
• 5+ years of working experience in sales operations and forecasting, management consulting, or i