Senior Training Specialist

The role of the Senior Training Specialist – North America encompasses a range of key responsibilities aimed at advancing training initiatives and promoting StoneAge equipment solutions to meet revenue targets. This individual plays a pivotal role within the StoneAge team by championing safe and effective industrial cleaning practices on a global scale.

The primary objective of the Training Program is to educate contractors and plants, enabling them to maximize the use of StoneAge equipment, enhance waterblasting safety, boost productivity, and grasp the operational advantages of transitioning to hands-free or automated equipment. In essence, StoneAge aims to raise industry awareness and promote safe work practices through a comprehensive suite of training products, with the Senior Training Manager – North America actively contributing to their development and delivery.

This role also entails overseeing bid submissions, proposal preparation, training delivery, and the management of sales reporting procedures associated with the training portfolio. Furthermore, the Senior Training Manager – North America serves as a valuable source of strategic and technical support to the Customer Experience, Sales, and Engineering & Technology teams, all working collaboratively to develop equipment that enhances contractor safety and efficiency.

This position reports to the Sr. Technical Manager, Field Applications and Support

Requirements

Training Strategy & Program Development

·       Develop StoneAge training capability and accreditation to deliver courses on behalf of the Waterjetting Technology Association (WJTA), Houston Area Safety Council (HASC).

o   Represent StoneAge on industry association committees as required, partnering with the Customer Experience team to support content and program development.

o   Ensure content integrity and drive progress towards the shared goals of StoneAge and these industry associations.

·       Identify and assess current and future training needs by developing and maintaining strong strategic and technical customer relationships (contractors and plants) and facilitating discussion to generate new training product concepts, inform training structure and training delivery methodologies to solve customer problems.

·       Partner with Customer Experience team to define learning objectives, student journeys, content, value propositions, pricing, process, and delivery methods for new training products. Courses shall be developed as a function of market demand and return on invested effort.

·       Maintain awareness of training trends, developments, and best practices. Partner with Sales and Customer Experience teams to educate/integrate this information into selling processes and program development.

·       Team with Marketing to develop and execute training campaigns to achieve sales goals and successfully introduce new training products to market.

·       Collaborate with Sales, Customer Experience, and Engineering to understand available products and technologies, future product development, and marketing campaign roadmap. Understand and advise where training could be leveraged to support successful product introductions, expand/capture new market share, and meet campaign goals.

·       Identify and communicate competing products and technologies to the Engineering team. Provide suggestions on addressing the competitive landscape via the new product idea process.

Training Delivery and Sales Goals

·       Collaborate with Sales, Customer Experience, Engineering, and global Branch Office Team to host, promote/advertise, organize, and execute customer training events.

·       Deliver customer training through various mediums: on-site at customer locations, at StoneAge facilities, virtually, or other venues as required. Ensure all customers can understand and apply learning objectives by tailoring content, style, and delivery methods as necessary.

·       Manage the deployment and coordination of StoneAge Verified Trainers for hosted, mobile, and customer-site training events. Guide team members to deliver and administrate training and develop and perform auditing processes to ensure consistent and quality training delivery over time.

·       Monitor, evaluate, and improve North American Training Program performance using financial (or other) metrics, customer surveys, and customer interviews.

·       Assist in the growth and accuracy of the CRM database, ensuring that all customer calls, training events, and sales opportunities are logged in adherence with standard sales processes.

·       Design goals and strategy to promote the Training Program at global industry events. Represent the training products and organizatio