Clinical Quality Improvement Specialist

We are looking for a Clinical Quality Improvement Specialist to join the Quality and Compliance team at Home of the Innocents, where you’ll help ensure our children and families receive the highest standards of care. This role plays a vital part in improving service quality, enhancing regulatory compliance, and supporting a trauma-informed environment rooted in hope, health, and healing.

A Day in the Life
As the Clinical Quality Improvement Specialist, you’ll focus on quality management and performance improvement across Behavioral Health Services and the Kosair for Kids Complex Care Center. You’ll analyze service data, perform audits, ensure regulatory compliance, and assist in investigations or corrective actions. You’ll collaborate across departments, provide training, and play a key role in maintaining high-quality, trauma-informed care environments.

How This Position Contributes to the Mission
• Collect, analyze, and report quality and compliance data to ensure best practices.
• Provide training in Ethical Boundaries, QI/CC, and Compliance standards.
• Support readiness for accreditation surveys and regulatory reviews.
• Conduct audits and reviews related to quality of care, billing, and documentation.
• Assist with investigations and submit compliance summaries.
• Review and maintain internal policies to align with regulatory and trauma-informed standards.
• Act as a subject matter expert (SME) for Behavioral Health Services and Kosair for Kids Complex Care Center billing and quality practices.
• Support cross-functional teams with compliance and quality assurance initiatives.

Skills & Qualifications
• Master’s degree in human services or healthcare-related field required
• Licensed in Kentucky (LCSW, LMFT, LPCC, etc.)
• 3+ years of experience providing clinical behavioral health services
• 2+ years in clinical training, audits, or compliance
• Certification in Healthcare Quality (CPHQ) or Healthcare Compliance (CHC) preferred
• Knowledge of HIPAA and related federal/state regulations
• Excellent communication, analysis, problem-solving, and facilitation skills
• Proficiency in Excel, Word, Outlook, PowerPoint, and SPSS

What You’ll Receive as a Valued Member of Home of the Innocents
• A trauma-informed work environment
• Comprehensive benefits package
• Generous leave time
• 401(k) with employer match
• Training, mentorship, and certification opportunities

Who We Are
Home of the Innocents is a 145-year-old nonprofit dedicated to enriching the lives of children and families through hope, health, and happiness. As one of only two certified Sanctuary Organizations in Kentucky, we emphasize healing through trauma-informed care. Our leadership prioritizes a diverse, inclusive, and values-led workplace.

Home of the Innocents Impact
• 3,562 children and families served in 2024
• 22-acre campus near downtown Louisville
• Second-largest Residential Treatment Program in Kentucky
• Only dedicated emergency shelter in the city
• 13 different programs, including:
◦ Residential and therapeutic treatment
◦ Emergency shelter
◦ Foster care and adoption support
◦ Community-based behavioral health services
◦ Kosair for Kids Complex Care Center (KCC), serving medically complex youth

If you want to join a mission-driven team helping children and families thrive—while advancing your career in a meaningful, values-aligned environment—APPLY NOW to join Home of the Innocents.