Principal Consultant – Operations Manager for ERP - Oracle

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.  

Inviting applications for the role of Principal Consultant – Operations Manager ERP - Oracle
In this role, you will be responsible accountable to ensure the delivery and orchestration of operational service activities for Oracle ERP application landscape. Coordinates and mobilizes internal resources and external 3rd party services for the effective delivery and operational performance of the services/applications in scope ensuring continuous improvement and compliance with internal standards.

Responsibilities
•    Responsible for incident management and ensuring restoration of services within agreed SLA, business impact analysis and prioritization working with IT team and service providers
•    Supports major incidents and critical situation resolution and is accountable for finding root causes of incidents in collaboration with the responsible 3rd party supplier (define workarounds, known errors and root cause analysis)
•    Defines the level and type of monitoring, ensuring that all customer interactions are under control and correct support is provided in close collaboration with IT and business users.
•    Is accountable for the fulfillment of service requests within the agreed SLAs and collaborating with IT Managers (Service Owners) to define/evolve the Service Catalog.
•    Integrates support (Run) and project (Build) activities in collaboration with project teams where applicable
•    Plays an active role in the definition of contract changes with vendors for operational activities, service levels and SLA definition
•    Contributes to IT Service Catalog, setting direction for service introduction and end user support.
•    Provides leadership to temporary work teams, guides and monitors task completion and shares expert knowledge and advice. 
•    Manages Oracle ERP application operational activities in cooperation with IT and service providers.  Operational activities include application patching and scheduled upgrade end to end readiness and execution and engaging and coordinating with other application teams to ensure minimal impacts to Oracle platforms. 
•    Communication of maintenance, planned and unplanned downtime is delivered a timely and streamlined manner
•    Is responsible to ensure optimal service availability and service performance of Oracle applications (Fusion Cloud, OIC and Oracle EBS WMS)
•    Is accountable for platform maintenance and upgrades and ensuring standard change management processes are followed

Qualifications we seek in you!
Minimum Qualifications / Skills
•    BE/B.TECH

Preferred Qualifications/ Skills
•    Mission-oriented with ownership mindset and leadership capabilities to drive incident management and resolution
•    Experience in a fast-paced environment, commitment to execution in a rapidly changing and evolving global environment
•    Strong written and verbal communication skills
•    Ability to communicate with and influence senior leaders, as well as ability to establish new relationships quickly
•    Strong time and work management capabilities, prioritize key business peaks
•    Collaborative, yet able to operate independently; self-motivated/driven yet able to lead and influence in a matrixed environment
•    Experience in managing and leading diverse and virtual teams (not as a line manager)
•    Should be open for CST hours

The approximate annual base compensation range for this position is [$60,000 to $75,500]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

        Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role” 
•       Location-based Roles (e.g., Richardson roles – metro area can be adjusted by role location) – “Los Angeles, California