Manager of Commercial Lines Implementation

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of Manager of Commercial Lines Implementation is to leverage deep knowledge of the insurance industry and project management best practices to effectively manage one or more key projects from inception to completion. This role provides direction to the business implementation team, ensuring alignment across the organizational objectives.  The role will lead cross-functional teams, fostering a team of culture of accountability, innovation and continuous improvement. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Team Leadership & Development

• Provides strategic and tactical direction to the team. 

• Communicates Mission, Values, and other organization operating principles to direct and indirect reports.

• Establishes and maintains the overall work cadence and, in partnership with LOB Leadership, ensures performance and outcomes strive for excellence in delivery and customer experience.  Ensures that the assigned team is engaged and that leadership practices for the department encourage development, recognition, and retention.

• Establishes and holds accountable to and adheres to hiring, onboarding, performance evaluation and professional development and coaching for the team

• Acts as a resource for team members to answer questions and solve complex problems.

• Manages technology and other resources, workload, and customer request for operational resources. 

• Ensures compliance with company policies and procedures, industry regulations and company best practices

• Ensures data quality, adherence to LOB guidelines, profitability and other risk-related metrics for self and members of the team. 

Strategic Leadership

• Develops and evaluates project proposals and ROI feasibility.

• Collaborates with cross functional teams to translate business needs into prioritized features

• Develops and manages the underwriting and operations portfolio backlog, utilizing a vigorous process of defining requirements and project specifications.

• Documents business and functional-level requirements.

• Defines underwriting and operational strategic goals through clear roadmaps, with key milestones and KPIs.

• Collaborates with Information Technology to manage project milestones, deliverables, risks, and issues.

• Collaborates with other departments to elucidate their milestones and deliverables, coordinating cross department dependencies between work.

• Establishes and utilizes consistent processes and procedures for effective project governance and performance measurement.

• Continuously grooms the underwriting and operational backlogs to align with company and LOB strategic goals.

Project and Risk Management

• Identifies, analyzes and manages risks for underwriting and operational projects.

• Provides data-driven recommendations regarding resources required to successfully complete projects.

• Monitors projects on an ongoing basis, evaluating progress and quality.

• Manages issue resolution process for projects.

• Maximizes the value delivered by teams through continuous prioritization.