Account Supervisor

Job Description

The Account Supervisor will be the primary day-to-day contact supporting direct marketing programs for our clients. You will be responsible for leading the management and implementation of client programs and initiatives while ensuring timely and flawless execution.

The Account Supervisor is a critical role and has the following core responsibilities:

• Work across Epsilon to support a variety of client programs/needs, which may include coordinating efforts among Data/Analytics, Digital/Email, Creative, Print Production, Warehouse/Fulfillment, Accounting/Billing, Third Party vendors (as applicable), etc.
• Own program management by establishing clear/thorough requirements and timelines and proactively following through to ensure accurate, efficient and timely execution.
• Supervise production activities to ensure quality and accuracy of email, direct mail and digital materials; review all creative/data proofs and provide signoffs.
• Work closely with the data manager to ensure production data is accurate, timely and delivered to the appropriate partners.
• Working with the client, develop and manage campaign offer matrices to support monthly program execution.
• Participate in the development of strategic direct marketing plans/programs to meet client business objectives.
• Work with Analytics/Account leads/Client to develop test plans, as well as to assist in the analysis and reporting of results to the client as needed.
• Identify opportunities to increase the efficiency and profitability of internal agency processes and client programs.
• Manage project estimating, billing and reconciliation.
• Issue reports, results, statuses and proposals to client as needed.

In addition to the above, on a general level, an Account Supervisor at Epsilon is expected to:

• Develop strong client/team relationships.
• Ensure all client requests are handled in a timely manner.
• Perform successfully in role while working independently with limited direct supervision.
• Be extremely organized and detail-oriented with a tremendous recall for your day-to-day activities.
• Have the ability to thrive in an environment that encourages a “roll up your sleeves” work approach.
• Resolve conflict or issues quickly and in a professional manner, as well as work closely with client and internal teams to prevent future issues.
• Develop an in-depth knowledge of the client’s business and product lines to establish credibility with client.
• Monitor competitive activities and provide recommendations to client based on opportunities identified.

Additional background/skills required:

• Bachelor’s degree in business, Marketing or Communications preferred
• Seven to nine years relevant experience in direct marketing management. Thorough understanding of database, direct marketing and creative principles and concepts.
• Excellent written and verbal communication skills
• MS Excel, Word and PowerPoint expertise; MS Project experience a plus
• Proven track record in execution of detailed projects and ability to demonstrate critical decision-making skills

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

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