Field Service Technician

PRIMARY DUTIES & RESPONSIBILITIES

• Identify & use all provided tools, products, and services
• Receive paperwork and any corresponding instructions associated with job
• Maintain service reports and related documentation
• Perform, verify, and inspect P&M equipment and product upon arriving to the customer site
• Troubleshoot as necessary
• Perform PM services out on locations.
• Service Chokes, Boarding Valves, Closures and other P&M Equipment for customers in house or out in the field, including offshore.
• Maintain inventory to include cycle counts, etc.
• Complete all required forms, Service Tickets, Bill of lading’s & obtain signature by the Company representative as applicable
• Complete monthly company vehicle maintenance
• Maintain monthly expense reports as it relates to work activities, customer requirements etc.
• Communicate with customers, supervisor, engineers, production control, quality and other shop personnel as it relates to the job.
• Responsible for maintaining a clean and orderly work area and to follow all safety and field procedures required by the customer.
• Complete all paperwork as required by job
• Operates a forklift and lifting devices for movement of parts
• Must follow all Department of Transportation regulations and guidelines.
• Perform service jobs, single-handedly if needed
• Responsible for keeping equipment clean and orderly and perform basic preventative maintenance functions on company tooling and equipment.
• Responsible for properly securing materials in vehicle to limit damage to products when transporting for repair projects.
• Maintain inventory to include cycle counts, etc.
• Load and unload material for jobs.
• Deliver product to the field as needed by customer
• Communicate all problems with Service Supervisor.
• Maintain all required training needed for personnel as mandate by NOV, HSE, Service Department and Customer
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with team members, other employees, customers, and suppliers
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Report any unsafe activities or injuries to HSE Manager immediately and immediate manager
• Communicate all problems with Service Manager
• Maintain all required training needed for personnel as mandate by HSE, Service Department and Customer
• Complete all required forms are completed & signed by the Company representative as applicable. 
• Responsible for and the authority to maintain and promote a safe working environment in accordance with the appropriate HSE procedure(s)
• Carry out job requirements in accordance with established procedures and specifications
• Participate in actions which promote a safety and quality culture within NOV
• Comply with all NOV Company and Quality, Health Safety Environmental polices & procedures
• Ensure compliance of the company’s overall objectives
• Other duties as assigned by Field Service Manager and/or Sales Director

EDUCATION & EXPERIENCE QUALIFICATIONS

• High School diploma or equivalent.
• Basic math and writing skills.
• 2 to 5 years’ experience as a Field Service Technician and/or related field.
• Preferred chokes & pumps experience

JOB REQUIREMENTS

• 24/7 On Call Availability 
• Be on a 24-hour call, including weekends.
• Must be able to communicate effectively with superiors, co-workers and Rig personnel. 
• Knowledge of Department of Transportation loading and weight distribution requirements.
• Prior forklift and lifting device operation experience a plus.
• Must be able to follow written and oral instructions.
• Must be user literate in Microsoft Office (Word, Excel and PowerPoint)
• Must be able to communicate in English (both written and oral) as it relates to the job.
• Must be adaptable to a changing work environment, competing demands and is able to deal with frequent changes, delays or unexpected events.
• Must be able to read a key map or street map to locate field equipment.
• Must be willing and able to work flexible shifts, changing work schedules and available to travel.
• Must be able to communicate in English (both written and oral) as it relates to the job.
• Must possess basic math skills to include but not limited to adding, subtracting, multiplication, and division for the purpose of inventory tracking, cycle counts, and other functions