Communication & Quality Review Coordinator

This is a remote position.

• Review the Barbara Kares Communication Board daily.
  
• Contact listed Caregiver, Client, or Case manager on the board to confirm whether assigned tasks have been completed.
  
• Document the status of all unresolved or pending issues.
  
• Notify upper management when boards are fully addressed and ready for approval/clearing.
  

• Monitor and review caregiver input and interactions in the Caryfy dashboard.
  
• Identify any issues, concerns, or patterns requiring attention.
  
• Assign issues to the appropriate employee by logging them on the correct section of the Communication Board.
  

• Review incoming and outgoing calls made through RingCentral.
  
• Track and verify calls related to caregiver outreach, client communication, and any internal matters.
  
• Ensure follow-ups are completed and escalate unresolved matters.
  

• Create daily and weekly reports based on:
  - Communication Board activity and resolution progress.
  - Caregiver issues flagged in Caryfy.
  - Marketing outreach or communication patterns.
  - Any additional areas where calls or communication data are needed for insight.
• Share reports with management and key department leads as needed.
  
  

Requirements

• Strong communication and follow-up skills.
  
• Ability to stay organized and manage multiple moving parts.
  
• Experience with platforms like Caryfy and RingCentral (preferred but not required; training provided.)
  
• Detail-oriented, proactive, and accountable.
  
• Comfortable reaching out to staff professionally and documenting updates in real-time.
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job