Operations Control Center (OCC) Manager

Req ID:528145 

 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

 

 

This role is located in Phoenix, AZ and is contingent upon successfully winning a bid and authority approval.

 

Position Summary

The Operational Control Center (OCC) Manager will report to the Transportation Manager and is responsible for the overall management and day-to-day operation of the Operational Control Center supporting light rail service delivery. This position provides leadership and oversight for OCC personnel, including line controllers, dispatchers, and support staff, ensuring the safe, efficient, and reliable operation of rail services.

 

The OCC Manager is responsible for managing planned and unplanned service events, coordinating emergency response activities, directing incident management efforts, monitoring service performance, and ensuring compliance with applicable Federal Transit Administration (FTA), Arizona Department of Transportation (ADOT), and industry standards. The position serves as the primary operational leader within the control center and works closely with Transportation, Maintenance, Safety, Security, and external stakeholders to maintain safe and effective service delivery.

 

Essential Duties and Responsibilities

OCC Operations Management

• Manage and oversee the daily operations of the Operational Control Center to ensure safe, efficient, and reliable rail service.
• Direct and coordinate OCC activities related to train movement, service delivery, incident response, and operational communications.
• Manage planned service events, special operations, maintenance activities, and service disruptions to minimize impacts on customers and operations.
• Monitor operational performance and implement corrective actions to improve service reliability and efficiency.
• Ensure compliance with operating rules, standard operating procedures, regulatory requirements, and agency policies.

 

Leadership and Staff Development

• Supervise, mentor, and develop OCC personnel, including line controllers, dispatchers, and supervisory staff.
• Conduct employee performance evaluations and provide ongoing coaching, counseling, and professional development.
• Establish performance expectations and ensure accountability for operational excellence and compliance.
• Coordinate staffing plans and resource allocation to maintain adequate coverage for all OCC functions.
• Promote a culture of safety, teamwork, professionalism, and continuous improvement.

 

Incident and Emergency Management

• Direct and coordinate OCC response to operational incidents, emergencies, accidents, service disruptions, and security events.
• Ensure timely and accurate communication with internal and external stakeholders during planned and unplanned operational events.
• Coordinate response activities with Transportation, Maintenance, Safety, Security, emergency responders, and other affected parties.
• Support emergency preparedness initiatives, system recovery efforts, and business continuity planning.
• Participate in post-incident reviews and the development of corrective action plans.

 

Training and Personnel Qualification

• Monitor the progress and development of line controller trainees throughout qualification programs.
• Provide periodic counseling, performance feedback, and progress evaluations for trainees and OCC staff.
• Coordinate with the Training Department to ensure employee qualification standards, certifications, and required training are maintained.
• Support the continuous development of OCC operating procedures and training materials.

 

Documentation and Compliance

• Overse