Student Services Specialist 121570

The University of West Florida is an Equal Opportunity/Access/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 850.474.2694 (voice) or 850.857.6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law. 

Please review job requirements carefully.  Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850.474.2694 or jobs@uwf.edu.

Employment based visa sponsorship will NOT be considered for this position.

Position Number: 121570 Position Title (Classification Title):  Student Services Specialist 121570 Working Title:  FA Student Services Specialist Job Summary: Join the Office of Financial Aid and Scholarships (OFAS) team at a “Great College to Work For” on the beautiful UWF campus just minutes from the beach. The Student Services Specialist will have the opportunity to choose between a variety of retirement plans and select from affordable healthcare insurance plans. The Student Services Specialist counsels and explains financial aid processes and eligibility requirements. The incumbent will mainly be responsible for providing assistance via email to current and prospective students/parents, other departments on campus, and outside agencies. This position assists with technical support for various systems, to include testing. The incumbent collects all documentation, processes, and determines outcomes for Professional Judgments to include special, unusual, and COA appeals. The incumbent will serve as backup support as needed, to include various internal processing tasks, special program support, assisting students/parents in Argo Central, and communication/outreach campaigns. Department Financial Aid FLSA: Exempt Minimum Qualifications: A bachelors degree in an appropriate area of specialization and three years of appropriate experience; or a high school diploma and seven years of appropriate experience. Position Qualifications: A bachelors degree in an appropriate area of specialization and three years of appropriate experience; or a high school diploma and seven years of appropriate experience. Preferred Qualifications Knowledge of financial aid policies and procedures; strong communication skills; computational skills; strong analytical skills; strong customer service skills; experience in a high-volume setting.
Essential Functions / Job Duties:

• 40% - Provide customer service via response or outreach from financial aid email account, phone calls and Argo Central inquiries to prospective students/parents, other departments or outside agencies. - (Essential)
• 30% - Ensures website and financial aid communication content is current and accurate. Assists with various reports that help with processing student files. Collect documentation, processing, and determining outcomes for Professional Judgments. - (Essential)
• 10% - Work assigned to student reports and other office/administrative duties, as assigned. - (Essential)
• 10% - Maintain backup support as needed to include various internal processing tasks, special program support, and communication campaigns. - (Essential)
• 5% - Assist with technical support for various financial aid systems, to include, but not limited to testing. - (Essential)
• 5% - Assist with and/or participate in Enrollment/University events as needed. Other duties as assigned based on departmental, unit and/or divisional needs. - (Essential)

Physical Demands:

• Physical Requirements: No unusual physical requirement. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility.
• Impact of Deadlines: Externally imposed deadlines set and revised beyond one’s control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
• Standing: Daily
• Walking: Daily
• Sitting: Daily
• Reaching with hands and arms: Frequently
• Climbing or balancing: Occasionally
• Stooping: Occasionally
• Use of hands to handle objects: Daily
• Lifting up to 10lbs: Frequently
• Lif