Patient Scheduler I- PMG Surgery Phone Center

Overview

NOW HIRING A Patient Scheduler I- PMG Surgery Phone Center

*Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient scheduling *Accuracy in scheduling is paramount in performance *Responsible for providing excellent patient experience *Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions*Secure prior authorization or referral in applicable situations*Use on-line tools to validate eligibility of coverage for presenting patients*Provides comfort rounding and communicates delays with exceptional patient experience tools*Other duties as assigned

 

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: No
• Job is based Presbyterian Hospital
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Ideal Candidate:  A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.

Qualifications

Academic Preparation: *High school or equivalentExperience: *A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.*Must pass EPIC competency for Registration at completion of Epic Clerical Training class.Abilities: *Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments*Coordinates advanced scheduling visit types to include physicians, APCs, resources and technicians*Pass annual competency exam for all areas of responsibility.*Attend Quarterly MSO meetings.*Attend Staff meetings*Attend Employee Forums

Education:Essential:* High School Diploma or GED

 

Responsibilities

Customer Service and Caring Practices:*Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.*Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times*Ability to manage conflict and appropriately request the help of a supervisor when needed*Round with patients waiting to insure their comfort and to inform of delays when applicableEncounter Components: *Performs the patient scheduling process and validating accurate patient demographics*Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)*Set patient expectations regarding Prior Authorization, Referrals and out of pocket expensesFinancial Accountabilities:Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center*Message Management: *Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.Medical Record Components: *Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing recordsPatient Relations*Comprehend quality service connection to patient satisfaction and reimbursement *Participate in metric goals for telephones performance metrics, TSF and abandonment rate*Perform confirmation calls when applicable to include directions and instructions as required by the visit typePatient Safety*Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs.*Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.*Report any concern that may create a safety issue. *Annual competency completion of Clerical Staff during a Code BlueQuality Improvement: *Perform assigned patient care responsibilities, which may include:Appointment reminder callsReschedulingEvaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelinesC.A.R.E.S Behaviors: Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group