Senior Order Management Specialist with French (m/f/d)

Job ID: 40918  | Location: Lodz, Poland, hybrid work

“Greater Chemistry – between People and Planet” – it is our Purpose which leads company’s Strategy:
      •  We are shaping the future with our customers. 
      •  We are accelerating innovation.
      •  We are leading the transition towards sustainability.
      •  We are building a culture of possibilities.
By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

 

What will you be doing?

• Coordinate all aspects of the order management process, including transport and customs.
• Delivery and shipment creation.
• Conduct timely communication upon the inquiries from internal/external customers, and also wih warehouse, production, forwarders, customers and sales.
• Represent Clariant to customers in a professional manner at all times.
• Assisting customers in solving problems and incidents, take care of complaints, give feedback, and updates to Customer.
• Being two-way communication channel between Customer and Organization
• Correction and completion of the Sales documents.
• Support improvement and automation projects.

 

 
What are we looking for? 

• Bachelor's degree in Business, Logistics or other relevant field.
• Min 3 years of experience in Customer Service Desk or Logistics, Export or Supply Chain area.
• Knowledge of SAP SD module.
• Excel, Word and Outlook - working competency.
• Logical thinking and multitasking mindset.
• Pro-active customer approach and highly developed interpersonal skills.
• Creativity and open-minded approach.
• Teamwork spirit.
• Language skills:
  Internal corporate language: English B2 level required.
  Working with customers: French B2 level required.

 

 
What’s in it for you?

• Salary within the pay bands: 5 960 - 9 934 PLN gross (final financial offer will be determined individually based on experience, skills, and role alignment).
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Language bonuses: 800/1 000 PLN gross (depending on the number of foreign languages spoken).
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Hybrid work model.
• Language courses.
• Corrective eyeglasses refund.
• Performance related 8% yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
• Discount card for the various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

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Your Contact

Emilia Pietrzak-Kosiewicz
Talent Acquisition Partner
Telephone: +48 42 293 49 72 | mobile: +48 604262958| E-mail: emilia.pietrzakkosiewicz@clariant.com

 

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workpla