Inside Sales Representative Shredding

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Under manager supervision, this position is responsible incremental revenue through inbound and outbound sales calls. This includes lead campaigns and telephone prospecting targeting Small and Medium (SMB) existing customers and new prospects. Conducts business needs analysis and develops appropriate service solutions for the customer/prospect. Focuses sales activities on value-added service lines such as After-hours answering services, Automated appointment reminders and other revenue generating activities. Responsible for retaining customers that are considered 'at risk', have been identified as potential lost business, or have requested cancellation of service with Stericycle. Determine customers' needs/requirements and negotiate an appropriate resolution by right sizing, price adjustments, and/or resolving service quality issues.

• The Inside Sales Representative will be a hybrid role. This would require coming into the office 4 times a week at our Downtown Chicago (Riverside Plaza) Location. Inside Sales Representative must live in the Chicago area. The hours for this would be Monday-Friday9:00AM-5:30PM CST or 10:00AM-6:30PM CST.

Key Job Activities:

•    Receives some inbound calls and makes mostly outbound (70= calls daily) sales calls to perspective and existing customers to sell Stericycle’s services and/or products. Acquires new customers and converts existing customers through prospecting in assigned territory, outbound marketing / lead campaigns and referrals.  Effectively utilizes consultative selling strategies to attain a minimum 100% of assigned revenue and quota goals.
•    Builds a pipeline of potential future business by prospecting via marketing / lead campaigns, territory lists, the Internet and other sources identified.
•    Based upon the Rules of Engagement policy, all prospects / calls must be researched, verified via the Customer Relationship Management (CRM) tool.  The sales representative will determine if another sales rep is currently engaged or has initiated contact with the account, if the prospect is in their assigned territory, and / or which department is best suited to handle the prospect.  All special circumstances including cross territory opportunities must be properly documented and either transferred or shared according to the Rules of Engagement policy.
•    Effectively uses internet and other resources to better understand client’s industry and business needs.
•    Effectively meet or exceed assigned performance metrics and key expectations within assigned parameters including number of outbound calls, close rates, average order size and task management activities (i.e. sales cycle, pipeline and case management). Track details and results for all leads, opportunities, issues and losses.
•    Forecast month and quarter sales within 5% of actual results
•    Target upgrade and cross-sell opportunities of additional Stericycle products/services.
•    Effectively use technology-based Customer Relationship Management tool for lead follow up, sales cycle disposition, pipeline management, forecasting and lost opportunity tracking.  Keeps comprehensive and accurate notes in the system.
•    Effectively qualifies clients through consultative selling strategies.
•    Assist/Support any other specific assigned projects and/or job-related duties as required or requested.
•    Perform other duties and responsibilities, as assigned.

Education:

Preferred Education: in Bachelors or Equivalent

Experience (North America & LATAM):

•    Education consists of a bachelor’s degree in Sales/Marketing, or the equivalent in related work experience.
•    2+ years’ experience in Sales/Marketing related work experience, demonstrating the ability to manage and develop existing and prospective accounts.
•    Must have experience with customer relations, support and exhibit leadership abilities.
•    Ability to learn company billing/customer database software, features of all company products and services, at varying levels of account options.  
•    Knowled