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Spanish Bilingual Healthcare Customer Service Representative
BruntWorkUKRemotefull_timeVerifiedPosted 12 Jun 2025
About the role
This is a remote position.
Job Highlights:- Contract type: Independent Contractor
- Schedule: 8am-5pm PST with 1-hour unpaid break. 2 agents so they take breaks at different times.
Client Overview
Join a prestigious, rapidly-growing ophthalmology practice that’s revolutionizing patient care in one of America’s most dynamic cities. This established healthcare provider delivers cutting-edge eye care services to hundreds of patients daily, maintaining the highest standards of medical excellence while prioritizing exceptional patient experience.
Job Description
Step into a vital role as a virtual customer service representative where you’ll be the cornerstone of patient communication for a thriving medical practice. Managing a dynamic environment of 50-100 daily patient interactions, you’ll utilize state-of-the-art scheduling systems and communication tools to ensure seamless patient care coordination. This position offers unique opportunities for professional growth in healthcare administration while making a meaningful impact on patient care delivery.
Responsibilities
- Provide warm, professional greeting and assistance to patients via phone within our 4-ring standard
- Manage new patient intake process and appointment scheduling using modern healthcare software
- Coordinate with in-office medical team to ensure optimal patient care scheduling
- Process and respond to patient inquiries through multiple channels (phone, email, web forms)
- Execute precise follow-up communication for missed calls and pending patient requests
- Apply medical triage protocols to prioritize properly and route patient communications
- Maintain detailed patient interaction records following healthcare privacy standards
- Collaborate with on-site team members to ensure seamless patient experience
- Fluent in both English and Spanish with excellent pronunciation and grammar
- Previous healthcare or medical office experience is a MUST
- Demonstrated ability to maintain professional composure in fast-paced environments
- Strong technical aptitude with healthcare scheduling software
- Excellent attention to detail and organizational capabilities
- Understanding of medical privacy requirements and HIPAA regulations
- Reliable high-speed internet connection and quiet work environment
- Ability to work US Pacific Time zone business hours
- Commitment to patient confidentiality and professional ethics
- HMO Coverage for eligible Locations
- Permanent Work from home
- Immediate Hiring
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on h
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