Assistant General Manager

Home2 Suites by Hilton Martinsburg, a multiple Hilton award-winning hotel, is seeking an experienced and motivated Assistant General Manager ready to take the next step in their hospitality leadership career.

This role is designed for a hands-on hotel leader who can manage day-to-day operations, lead teams across departments, and confidently run the property in the absence of the General Manager.

 

Why You’ll Love Working Here

• Award-Winning Property: Join a multiple Hilton award-winning Home2 Suites, recognized for service excellence and operational performance.

• Career Growth Opportunity: This role is designed for leaders ready to take the next step toward General Manager, with hands-on exposure to full property operations.

• Supportive Ownership: Springwood Hospitality is known for investing in people, promoting from within, and providing the tools needed to succeed.

• Competitive Compensation: Salaried, exempt position with bonus eligibility.

• Strong Benefits Package: Paid medical insurance options, paid sick time and vacation, life insurance, pet insurance, and access to guidance and counseling resources.

• Collaborative Culture: Work alongside a professional, guest-focused team that values accountability, teamwork, and positive morale.

• Brand Power: Be part of the Hilton family, one of the most respected hospitality brands in the world.

 

Compensation & Benefits

• Competitive salary with bonus eligibility

• Paid medical insurance options

• Paid sick time and vacation

• Life insurance

• Pet insurance

• Employee guidance and counseling resources

• Career growth opportunities with a respected hospitality ownership group

About the Property

Home2 Suites by Hilton Martinsburg is a high-performing, award-winning property owned by Springwood Hospitality, known for operational excellence, people-focused leadership, and long-term career development.

TITLE: Assistant General Manager

LOCATION: Property Level

REPORTS TO: General Manager

FLSA Status: Salaried, Exempt

JOB SUMMARY

Responsible for: the day-to-day operations of the Front Office while overseeing and assisting with Housekeeping and Maintenance to include and not limited to: personnel, guest service, budget performance and financial controls.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Two Years experience supervising (at least) eight associates.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honest and trustworthiness at all times. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in:

• Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
• Property Management Systems, preferably OnQ or Fosse
• Accounting practices as delegated
• All functions, procedures and policies of departments supervised.
• Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Train and develop associates through meetings, logs, etc.
• Attention to detail and organization with strong computer skills.
• Monitor and document associates for both positive and negative feedback.
• Computer literate to thoroughly operate propert