Clinical Care Specialist Lead

NextCare Introduction

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.

What we are looking for

NextCare Urgent Care is looking for a Clinical Care Specialist Lead to be part of our urgent care team.

Location

Join our team in Surprise, AZ at our facility on 4800 W Mountain View Blvd, Surprise, AZ 85374 off of W. Mountain View Blvd. & Colonnade Way

Responsibilities

The role of the Clinical Care Specialist Lead will involve regularly leading a team of Clinic Care Specialist working in our urgent care clinics.

Under the direct supervision of the Clinical Manager, the Team Lead position will train new clinic staff and serve as point person for job questions pertaining to the back office clinic staff duties.

Duties include daily oversight of back office staff, monitoring and tracking clinic staff performance ensuring all back office job functions are initiated and completed.

The team lead will work closely with his/her Clinic Manager to help the team maintain clinical best practices and integrity, while providing services to clients in a timely and professional manner.

Under the direct supervision of the Clinical Manager, trains new staff and serves as point person for procedural questions related to a specific program and provide support to clinical staff.

Troubleshoots patient complaints, equipment failures and systematic problems stemming from the back office.

This position is required to work clinic shifts to maintain back office knowledge and skills.

How you will make an impact

The Clinical Care Specialist Lead supports the organization with leading the team and being responsible for ensuring the clinical staff is providing excellent standards of care.

Essential Education, Experience and Skills:

Education: Minimum of high school diploma or equivalent; AND