Principal, Business Operations, Customer Success

Come join Intuit as a Principal, Business Operations within the Intuit Customer Success organization. We are seeking a strategic and creative problem solver to help shape the Customer Success strategy, drive organizational alignment, and enable growth through operational excellence.

As a Principal, Business Operations, you will own the design, execution, and scaling of Customer Success's operating system. Your primary focus will be establishing strong operating cadence, mechanisms, and governance that drive clarity, accountability, and execution excellence across the organization.

This role is critical to enabling leadership focus by creating durable operating rhythms and reducing friction in how the business runs.

Responsibilities

• Lead the development of new strategic goals during annual planning, partnering with senior leadership and cross-functional stakeholders to develop our strategy

• Identify and drive opportunities to improve our operating model (how we work as an organization) and key processes to accelerate growth, decision-making and results delivery at scale for our customers

• Conduct data-driven analysis on our planning and operations results to drive changes in process and outcomes over time, aiming to deliver outsized value for our internal teams and customers

• Frame decisions and lead discussions with senior stakeholders to drive decision-making, communicate results, and develop solutions and plans for change management to address business performance challenges

• Develop and maintain relationships with cross-functional stakeholders throughout Intuit at all levels of seniority to jointly develop solutions to complex business proble