Sales and Customer Success Enablement Associate, LATAM

About Us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

This hybrid position requires two days per week in our Denver office.

About you 

You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

About this role 

This is a learning consulting role for a high-energy candidate with a track record for executing Sales & CS performance programs. The successful candidate will have experience in working with executives and stakeholders across matrix organizations to consult, define and execute on strategic learning programs. The candidate must demonstrate proficiency in speaking with leaders, analysis of data and visualization with high impact presentation skills. This role will liaise with the LATAM head of Sales & CS Leader to lead innovative programs with performance measurement for the Udemy Sales & CS community based in Latin America.  These regional programs will be leveraged in multiple platforms and for different audiences and will be tightly aligned with global programs.

What you'll be doing

• Engage directly with the head of Sales & CS and LATAM operations.  Understand the nuances of selling and consulting in the region.  Create and execute learning programs to drive increased field productivity, increased ability to position Udemy’s evolving portfolio and strategy, improved field operating margins, increased pipeline capabilities and improved transition of opportunities to sales.
• Act as a trusted advisor to extended enablement team and business leadership to assess the field’s skills to target performance improvements at the global and regional and team level and tie that to performance improvement plans.
• Create a learning vision that delivers a strong performance driven learning experience for our LATAM field, offering personalized learning, in multiple modalities, for ease of consumption and preferred learning styles.
• Develop and execute high impact, targeted programs with strong Net Promoter Scores, learning assessments and drive adoption of the programs.
• Understand and utilize a data driven approach to field performance initiatives, leveraging the extensive suite of enablement programs where appropriate.
• Drive clear business impact from every program with strong analysis of performance tied to learning program consumption.
• Input to Asana to ensure the Field Dashboard is up to date for tracking & impact measurement.  Create a LATAM enablement calendar and own a monthly LATAM Field Readiness Council.
• Liaise with cross functional teams (marketing, operations, HR, product) to ensure programs are relevant and timely.

What you’ll have

• 3+ years professional experience in sales development or sales enablement
• Knowledge of adult corporate learning theories
• Spanish and/or Portuguese fluency is an advantage
• Understand cultural nuances of selling in LATAM
• Record of driving innovative, creative concepts from strategy to execution
• Understand sales performance metrics and best measurement approach
• Ability to think strategically and execute with attention to detail
• Strong customer-facing skills and experience
• Experience partnering with C level executives

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

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