Senior UX Researcher, Client Experience & Digital

Core Responsibilities

• Provides client experience research for product teams for digital applications across multiple platforms, for mid- to large-scale scope projects. Recommends appropriate quantitative or qualitative approach to gather necessary insights from clients or prospects.

• Plans, designs, and conducts user research, usability, and heuristic evaluations studies. Reviews research on human factors response to bring value to Vanguard's business, technology, and processes.

• Conducts user interviews and contextual inquiries to identify user needs and gather user feedback. Ensures privacy and conducts sessions in a professional manner.

• Analyzes, summarizes, and presents results to interdisciplinary design teams and mid-to-senior level decision makers. Develops buy-in from the business.

• Mentors team members in usability techniques, processes, and methods. Trains teams in usability fundamentals. Leads informal usability education seminars and one-on-one sessions. Writes training curriculum and creates presentation materials.

• Identifies quantitative and qualitative usability opportunities and presents findings and recommendations to project teams. Presents usability findings to senior leaders and negotiates adoption of critical usability recommendations.

• Documents usability principles, best practices, and usability test results. Reviews user interface design standards documentation and provides usability feedback. Recommends improvements in usability to the business and senior leaders.

• Participates in special projects and performs other duties as assigned.

Qualifications

• Five years related work experience, three years of User Experience Research.

• Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.

• We are seeking a candidate who brings a well-rounded blend of experience, including strong consulting capabilities, a demonstrated openness to change, and the ability to lead with a growth mindset and an innovative spirit.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.