Head of Engagement- Blueflame AI

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing

and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Firmex, Grata, and Sherpany. They all, collectively, define the future for business growth.

Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish.

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Job Description:

At Blueflame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management and dealmaking industry. You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement.

The Head of Engagement at Blueflame AI is a strategic leadership role responsible for overseeing the Delivery/Engagement team. This position is crucial in ensuring the successful implementation and delivery of Blueflame AI's platform to clients, fostering strong client relationships, and driving team growth and development. The ideal candidate will have a proven track record in managing and growing teams, with a deep understanding of both engagement and delivery processes in a B2B SaaS environment. 

Responsibilities 

• Oversee Engagement Team: Lead, manage, and grow the Engagement team within Client Success, ensuring alignment with company goals and client needs; Mentor and develop team members, fostering a culture of continuous improvement and professional growth; Develop and implement strategic plans to enhance team performance, efficient onboarding and client satisfaction. 

• Client Relationship Management: Build and maintain strong relationships with key clients, acting as a senior point of contact for escalations and strategic discussions. 

• Onboarding & Engagement Oversight: Coordinate with Delivery Managers on large enterprise implementations. Ensure the successful implementation of the Blueflame AI platform, overseeing the work of Engagement Managers to guarantee client satisfaction and platform adoption. 

• Resource Allocation: Manage and allocate resources effectively to meet the demands of key clients. 

• Internal Collaboration: Work closely with other departments, including Product, Engineering, and Sales, to ensure seamless integration and delivery of services 

• Process Optimization: Identify and implement process improvements to enhance efficiency and client satisfaction. 

• Trend Analysis: Stay updated with industry trends and technologies to ensure Blueflame AI remains at the forefront of innovation. 

• Stay Updated with Trends: Keep abreast of the latest trends and technologies in software implementation, including new frameworks, libraries, and tools 

What You Bring 

• Minimum 5+ years in a leadership role within a B2B SaaS environment, with a focus on c