Supervisor Account Support

Company :

United Concordia Dental

Job Description : 

 I.    GENERAL PURPOSE:  
Leads a team of personnel responsible for timely and accurate client installation activities.

II.    ESSENTIAL RESPONSIBILITIES:
1.    Supervision and management of client installation activities for assigned team.
2.    Lead or participate in projects related to the modification, enhancement, or introduction of client installation systems, software, or databases.  
3.    Perform personnel and administrative duties.  
4.    Facilitate problem solving related to client installation activity issues, working closely with Sales, Benefit, Underwriting and Enrollment departments.
5.    Maintain procedures documentation, departmental shared sites and help text.
6.    Other duties as assigned or requested.
 
III. QUALIFICATIONS:
Minimum
High School Diploma or GED
3+ years of Client Onboarding experience

 2+ years in a Lead position or prior supervisory experience

  

Preferred
Bachelor’s degree

Knowledge, Skills and Abilities  

• Solid working knowledge of United Concordia systems- Group and Subscriber database, PICS (commission system), TIGAR (billing system), GADCC, STAR, EERTS, GEMUS, other related systems and software.
• Strong PC based skills, particularly Microsoft Excel, Work and Access.

IV. SCOPE OF RESPONSIBILITY:
Does this role supervise/manage other employees?  Yes     
If yes, indicate the number of direct reports:  15-20

V. WORK ENVIRONMENT:
Is Travel Required?  Yes  

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$50,200.00

Pay Range Maximum:

$90,300.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

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