Clinical Admin- Cardiac Wireless Operation

Job Title

Clinical Admin- Cardiac Wireless Operation

Job Description

Clinical Administrator (Wireless Operation)

As the Clinical Admin you will provide excellent Customer Service to clients and patients while manning the daily functions of the Clinical Wireless department for all Wireless software.

Your role:

• Triage all incoming support requests received by email and phone utilizing email distribution lists, Salesforce and resolution trees.
• Perform verbal notifications to physicians regarding escalated urgent or emergent events within specified established guidelines using physician practices criteria.
• You will work within the Clinical Wireless Operations department and deliver a high level of quality in a team-oriented environment.
• Comfortable working Monday-Friday 11:30am-8:00pm ET with a holiday rotation.

You're the right fit if:

• You have a High School Diploma or General Education Development (GED).
• You’ve acquired 6+ months of experience in a customer service work environment; phone-based customer service is preferred.
• Your skills include proficiency with Microsoft Office applications, strong computer skills, excellent verbal/written communication including telephone etiquette, and if you have experience with Salesforce even better.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re a self-starter, highly organized with strong attention to detail, and great at multitasking.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

(This is an office role.)

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The hourly pay rate for this position is $19.57, plus overtime eligible.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. 

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Hamilton/Mercerville, NJ.

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