Manager, PayPal Rewards Strategy

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking a skilled and experienced Manager to join the PayPal Rewards team as the lead for program strategy. In this role, you will be responsible for setting the vision for the PayPal Rewards program across PayPal’s consumer-facing product line and managing the P&L of the program. You will partner closely with internal stakeholders to bring the next phase of PayPal Rewards to reality.

Job Description:

We are seeking a skilled and experienced Manager to join the PayPal Rewards team as the lead for program strategy. In this role, you will be responsible for setting the vision for the PayPal Rewards program across PayPal’s consumer-facing product line and managing the P&L of the program. You will partner closely with internal stakeholders to bring the next phase of PayPal Rewards to reality.

Key Responsibilities:

• Strategic Planning & Program Development:
  Lead the end-to-end development of PayPal Rewards, from ideation to execution. Partner with key stakeholders across the organization to define the program’s vision, goals, and KPIs. Ensure alignment with the overall company strategy and business objectives.

• Market & Customer Insights:
  Conduct market research and competitive analysis to identify trends and customer expectations in loyalty and rewards programs. Leverage customer insights and data analytics to create targeted and personalized experiences within the program.

• Cross-functional Collaboration:
  Work closely with product, marketing, finance, design, and other internal stakeholders to develop and refine program offerings. Provide strategic direction to ensure that the program meets business goals and drives customer satisfaction.

• Program Optimization & Growth:
  Continuously monitor program performance and customer engagement to identify opportunities for enhancement and growth and lead efforts to optimize the rewards program through iterative improvements based on data-driven insights.

• Stakeholder Management:
  Build and maintain strong relationships with internal stakeholders, including senior executives, product managers, and operational teams. Present program updates, performance reports, and strategic recommendations to executive leadership.

What do you need to bring:   

• 3-5 years experience in a similar commercial role

• Experience in navigating complex organizations

• High energy, passionate, positive, flexible and very outcomes focused