Sr Director, Employee Relations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job is a strategic leader responsible for shaping and driving the global employee relations strategy across the organization. They partner closely with executive leadership and HR centers of excellence to foster a positive, inclusive, and compliant workplace culture. The Sr Director leads a team of Employee Relations professionals, oversees complex and high-risk matters, and ensures alignment with organizational values and business goals.

Job Description:

Essential Responsibilities:

• Define and lead the global employee relations strategy, ensuring alignment with organizational culture, legal compliance, and business objectives.
• Serve as a trusted advisor to senior executives and HR leaders on complex employee relations issues, risk mitigation, and organizational change.
• Lead and develop a high-performing team of Employee Relations professionals, providing strategic direction, coaching, and support.
• Oversee the design and implementation of enterprise-wide programs that enhance manager capability, employee engagement, and workplace culture.
• Establish governance frameworks, policies, and metrics to monitor and continuously improve employee relations practices.
• Partner with Legal, Compliance, and HR teams to manage investigations, regulatory matters, and high-risk cases with consistency and integrity.
• Drive proactive initiatives to identify trends, reduce risk, and promote a respectful and inclusive work environment.
• Represent the organization in external forums and with regulatory bodies as needed.

Minimum Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Additional Responsibilities:

• Serve as a trusted advisor to senior executives and HR leaders on complex employee relations issues, risk mitigation, and organizational change.

Additional Qualifications:

• Bachelor’s degree required; advanced degree in HR, Employment Law, Business, or related field strongly preferred (JD, MBA, or equivalent a plus).
• Proven ability to balance a pragmatic drive for solutions while upholding the highest ethical and compliance standards
• Analytical mindset and the ability to apply data-driven insights to inform decision-making and develop proactive strategies
• Ability to anticipate and balance the needs of multiple stakeholders.
• Strong conflict resolution skil