Manager, Employee Listening

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal is searching for an experienced employee listening professional to join the People & Places organization, reporting directly to the Director of People Analytics and partnering across functions.

Job Description:

Key Responsibilities:

• Execute PayPal’s employee listening strategy and be responsible for understanding the experience across the entire employee lifecycle
• Implement a cohesive, always-on listening system connecting listening data across the lifecycle and across listening channels and domains.
• Recommend actions based on analysis of the collected data, including creation of plans, providing recommended learning resources, and personalized nudges.
• Serve as subject matter expert and consultant on survey content, administration, and analysis/reporting for employee surveys conducted across PayPal
• Identify opportunities for leveraging surveys and other research to generate impactful insights on PayPal’s culture
• Continuously improve PayPal’s listening data architecture, measurement strategies, privacy protection, and reporting practices
• Ensure all appropriate data privacy, security, and controls requirements are incorporated into employee survey processes at PayPal

Qualifications:

• Advanced degree in Industrial/Organizational Psychology, Organizational Behavior, or related quantitative discipline
• 5+ years of experience in an employee listening role implementing contemporary, global listening programs, survey science experience at a large multinational company
• Must have experience in implementing surveys in Glint / MS Viva tools
• Hands-on experience managing, analyzing, and troubleshooting survey and other data
• Proven ability to communicate technical concepts, such as sentiment analysis and topic modeling, along with implications, to business and technical audiences
• Experience designing and running focus groups and other qualitative methods of listening data collection

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive c