Fraud Analyst

About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.   With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

The Role:

The Fraud Analyst will be responsible for monitoring, detecting, and mitigating fraudulent activities across our platform. This role requires a keen analytical mind, attention to detail, and the ability to act quickly to minimize financial losses and protect customer accounts. In this role, you’ll play a critical part in protecting our platform and users from fraudulent activities. Your work will help ensure our operations remain secure, efficient, and trustworthy.

 

Above & Beyond: The Impact You'll Make:

• Monitor real-time transactions to identify and investigate potentially fraudulent activity.
• Investigate and evaluate high-risk orders to detect fraudulent activity.
• Analyze patterns and trends in data to detect and mitigate new fraud tactics.
• Use fraud tools and dashboards to evaluate suspicious activity and recommend appropriate actions.
• Identify and report emerging fraud patterns and trends to enhance our prevention strategies.
• Prepare and organize documentation for chargeback disputes.
• Collaborate with internal and external teams to resolve disputes and verify transactions.
• Monitor and respond to fraud alerts promptly.
• Act as a point of contact for complex cases and provide guidance to teammates.
• Conduct assessments to verify user identity and activity.
• Stay updated on industry best practices and emerging threats in the fraud and payments space.
• Participate in regular training and certifications to enhance fraud prevention skills.
• Recommend improvements to processes, tools, and policies to reduce fraud risk.

 

Always Be Curious: Skills You've Learned Along The Way:

Technical Skills

• Previous experience in fraud prevention, risk management, or a similar role.
• Familiarity with high-volume fraud management systems or tools.
• Strong written communication skills to document investigations and decisions thoroughly and concisely.

Interpersonal Skills

• Ability to handle sensitive situations with discretion.
• Experience working in cross-functional teams to address fraud or operational challenges.
• Proven ability to clearly articulate the rationale behind decisions to stakeholders.

Problem-Solving and Decision-Making

• Proven ability to analyze complex situations, make sound decisions, and justify those decisions effectively.
• Adept at identifying root causes of issues and proposing actionable solutions.
• Ability to shift priorities quickly and manage changing workloads with ease.

Self-Management and Independence

• Comfortable working independently during evening and weekend hours.
• Demonstrated success in independently handling large volumes of tasks efficiently without compromising accuracy.
• A history of meeting or exceeding performance metrics, particularly in high-pressure, fast-paced environments.

One Team One Dream: What We Need to Work Together:

Technical Proficiency: Effectively uses fraud management tools with minimal errors, maintains accurate documentation, and develops expertise in the platform within the first 3 months.

Problem-Solving: Identifies fraud patterns and provides insights that enhance detection accuracy, reduce false positives, and align decisions with company policies.

Balancing Accuracy and Impact: Makes accurate fraud decisions that balance reducing chargebacks with minimizing negative impacts on net revenue and customer experience.

Fraud Prevention Impact: Contributes to reducing fraud loss as a percentage of GMV, improves detection accuracy, and enhances overall system efficiency through data-driven insights.

Experience

• 1-3 years of experience in fraud prevention, risk analysis, or a related field (experience in e-commerce, ticketing, or payments preferred).
• Familiarity with fraud detection tools and systems (e.g., Riskified, Forter, etc).

Skills

• Strong analytical and problem-solving skills with a detail-o