AVP, Incentive and Reward Operations

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

Do you excel at operationalizing key strategic initiatives that directly impact clients? Is it fulfilling for you to manage key relationships, design efficient and effective processes and procedures to execute against initiatives that drive engagement and sustained advisor growth? If so, this could be the perfect role for you!

The Assistant Vice President, Incentive and Reward Operations, is responsible for the end-to-end operational management, governance, and execution of enterprise-wide incentive and rewards programs supporting advisors, sales leadership, and internal partners across the Wealth Management organization.

This role ensures incentive programs are operationally sound, scalable, compliant, and aligned to business objectives. The AVP will serve as a strategic operations leader, partnering closely with Strategy, Finance, Compliance, Legal, Technology, and Vendor Management to deliver accurate, timely, and transparent incentive and recognition outcomes.

Responsibilities:

Program Operations & Execution

• Own the end-to-end operational execution of corporate incentive, compensation-adjacent, rewards, and advisor Club programs, ensuring accuracy, timeliness, consistency, and scalability.
• Lead advisor Club qualification and selection processes, including eligibility determination, data validation, and final approval workflows.
• Manage day-to-day incentive operations, including incentive calculations, validation, payouts, and reconciliation activities.
• Ensure operational readiness for new program launches, enhancements, and annual plan changes.
• Coordinate execution of Club-related rewards, travel programs, and recognition events in partnership with Marketing, Events, Finance, and external vendors.
• Serve as the operational owner for incentive and Club-related issues, ensuring timely resolution and effective handoff to appropriate partners when needed.
• Ensure current-state incentive and Club operations are repeatable, resilient, and scalable to support advisor growth and evolving business strategies.

Governance, Risk & Compliance

• Establish and maintain governance frameworks for incentive, rewards, and Club programs, including controls, documentation, and audit readiness.
• Partner with Compliance, Legal, Risk, and Finance to ensure programs align with regulatory requirements, firm policies, and compensation governance standards.
• Manage formal exception and appeal processes related to incentive and Club qualification, ensuring consistent application, proper documentation, and auditability.
• Identify operational and execution risks and implement mitigation strategies to minimize financial, regulatory, or reputational exposure.

Cross-Functional Leadership

• Act as the primary operational liaison across Wealth Management leadership, Sales, Finance, Technology, Marketing, Events, and external vendors.
• Translate sales and business strategies into operationally executable incentive and rewards program designs.
• Provide leadership with operational insights, reporting, and recommendations related to incentive effectiveness, execution quality, and advisor engagement.

Advisor & Stakeholder Experience

• Oversee advisor-facing and internal communications related to incentive and Club programs, including qualification timelines, status notifications, awards, and program changes, ensuring clarity, accuracy, and compliance alignment.
• Ensure a consistent, transparent, and high-quality advisor experience through proactive communication, operational transparency, and effective issue resolution.
• Oversee inquiry management and escalations, including root-cause analysis and coordination of corrective actions with internal partners.
• Enhance advisor and stakeholder access to reporting, tools, and self-service capabilities related to incentive and rewards programs.

Vendor & Technology Management

• Manage relationships with third-party incentive and rewards platforms, travel providers, and internal technology teams.
• Lead system enhancements, automation initiatives, and data integrity improvements related to incentive and Club program processing.
• Ensure vendor performance meets service-level agreements, control standards, and operational expectations.

Process Improvemen