What you will be doing as a Customer Service Support Coordinator: 

In this role, you can expect to be the key player in ensuring every customer visit is a memorable and rewarding experience. You’ll support our sales and customer account teams while expertly managing the logistical needs of our Customer Center. Join us to make a significant impact on our customer relationships! 

Your responsibilities may include (but are not limited to): 

• Customer Engagement: Welcome customers, serve as the first point of contact, and manage daily customer schedules 

• Meeting Coordination: Create and maintain schedules, arrange catering, and handle special requests for customer visits and internal meetings 

• Report Generation: Produce weekly, monthly, and yearly reports 

• Visitor Preparation: Prepare customer name badges, signs, and conduct Restricted Party Screenings 

• Customer Support: Assist with candidate visits, aircraft deliveries, spec sessions, and pre-sale prospect visits, ensuring rooms are stocked with beverages and catering 

• Facility and Vendor Management: Organize facility requests, monitor meeting rooms, communicate with vendors, coordinate catering and vehicle schedules, and manage special events 

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  Company

  Textron Inc.

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