Director of Operations

 

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

New Jersey Metro - Morris County, Morris Plains, NJ

Job ID

2024-214307

JOB OVERVIEW

The Director of Operations is responsible for leading all aspects of the business for their community portfolio. Responsible for successfully executing Sunrise’s strategic plan to achieve short-term and long-term company objectives through delivery of quality care, customer service, sales, and operational excellence.

RESPONSIBILITIES & QUALIFICATIONS

  Responsibilities:

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

 

Drive Talent, Experience, and Performance Management (Strategic Pillar: Engagement):

• Exemplify the Sunrise culture of diversity, equity, inclusion, and belonging above all, demonstrating servant leadership.
• Build and lead diverse, high performing teams.
• Overall management of talent, including but not limited to recruiting, on-boarding, goal setting, and providing on-going constructive feedback, development and coaching of Executive Director (ED) and key Coordinator positions.
• Proactively manage performance and make changes when appropriate to ensure communities have effective leadership for team members and residents. Hold team accountable and correct actions when necessary.
• Identify leadership potential and drive succession planning.
• Assume leadership role with all disciplines, regional care, sales, HR, etc., within a matrixed reporting structure.
• Set standards and motivate team to drive excellence and maintain high standards of quality care, financial accountability, and business growth.
• Develop a working knowledge of state/Provincial regulations and ensure compliance through supervising and coaching team members in partnership with Regional Human Resources Managers.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

Drive Business and Sales Strategy (Strategic Pillar: Grow):

Operations:

• Provide strategic operational direction, development, business management, and strategy with a focus on the overarching strategic priorities.
• Lead our operational, sales, and care teams to provide innovative, outstanding, and consistent care and services to residents and families.
• Monitor and drive operational results by data driven facts through company operational, financial reporting, and business intelligence systems for planning and strategic decision making.

Financial:

• Knowledge of Profit and Loss (P&L) and business management (pricing, financial reporting, census measures, variance reports, labor/labour reports, etc.).
• Understand and employ multiple revenue drivers, beyond occupancy levels, which drive the top line (e.g., pricing, inventory management, care levels, programs enhancements).
• Accountable to portfolio to apply budgeting and capital expenditure policies and procedures, including processing expenses and budget data timely per Sunrise policies and internal business controls.
• Engage with Asset Management and Financial Planning and Analysis (FP&A) teams to increase value proposition as a management services company with fiscal accountabilities to multiple owners and stakeholders to achieve desired occupancy and operating results.
• Employ dynamic pricing and inventory management to drive occupancy and revenues.

Sales and Marketing:

• Provide sales leadership and drive execution of sales strategies related to pricing, positioning, and business development, ensure clinical execution and quality assurance, and drive transformational change as it relates to vision and organizational objectives while being a champion for our Sunrise Mission.
• Develop overall marketing strategy for area and review marketing plans for each community; leveraging marketing and sales data to drive decision making and business planning.
• Partner with marketing to develop and implement strategic marketing campaigns to maximize lead generation and occupancy growth while balancing company profitability goals.

Drive Clinical and Wellness Strategy and Customer Experience (St