IT Business Partner II

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The IT Business Partner II (ITBP) is a strategic role that will work closely with IT and Business leaders and employees at all levels in an assigned scientific divisions, to provide support, information, guidance and consultation, and to facilitate the delivery of IT services that support research and administration. The ITBP is the primary liaison between the scientific division(s) and IT and is responsible for understanding the needs and complexities of the scientific divisions in finding appropriate solutions for the research teams and programs. The ideal candidate will be a strong self-starter, thrive in a fast-paced environment, have excellent communication skills and have a demonstrated ability to solve systemic technical challenges from desktop support to information security through partnership between technical teams and business stakeholders. 

Responsibilities

As a member of the Research Information Technology and Scientific Computing (RITSC) team, you will work closely with research business leaders and employees at all levels to facilitate IT services, define priorities and solve problems. Partnering with other IT teams – including information security, helpdesk, project management office, scientific computing, business operations and strategic initiatives – you are the strategic point of contact for your assigned division(s). As part of the Scientific Community Relationship Management team, you will work to understand and translate real business needs into realized IT outcomes for your research division. 

 Critical to success is the ability to manage an effective process to achieve results, while balancing needs of multiple customers and stakeholders. The IT Business Partner must be able to effectively communicate and collaborate with a dynamic and diverse workforce at all levels. 

• Partner with and be a trusted advisor and IT liaison for the research division(s) 
• Work with stakeholders and partners to co-develop goals, maintain, and update lab/program-wide and team-specific IT strategies along with an organized portfolio and program view of the systems/software/IT requirements for each lab/program/team 
• Deliver proactive change management between IT and the division to effectively communicate needs of division faculty and scientific programs before updates are made to processes, systems, and infrastructure 
• Exercise judgement to prioritize support, balancing fast response vs. normal requests, after hours support for the assigned division(s) along the way educating research users on the best and most efficient way to access IT services 
• Participate in regular meetings with division AVP’s and IT leadership to sync/present on new offerings and discuss barriers/concerns 
• Provide summary project and program status reports of service quality and opportunities for improvement to develop division-specific metrics and trends 
• Subject matter expert for assigned division (someone who knows or has the ability to learn the Principal Investigators and labs, consistent IT outreach and remediation/support) and ability to escalate decisions to division leadership and IT 
• Work with leaders to gather, prioritize, and translate Division IT requirements