CLINICAL APPLICATIONS ANALYST 3 (1 of 2)

Candidate will be responsible for providing Tier 2 support for a suite of Imaging IT applications including: Workflow Orchestrator (WFO), Diagnostic and Clinical Viewers, Vendor Neutral Archive with Enterprise Imaging integrations, Dictation systems,  Radiation Dose management Systems, DICOM Router and other Imaging IT AI applications as directed by the manager and business need.  Candidate will be responsible for working with departments throughout the UCSF enterprise to perform work/dataflow discovery, configure, test, and deploy imaging acquisition and image exchange workflows. Maintaining a good partnership with departments throughout the medical center is an important aspect of providing an excellent standard of care and customer service. Incumbent is required to meet with operational partners, develop Enterprise Imaging solution strategies and present options to leadership. Incumbent will be responsible for managing application upgrades and system change management. 

Candidates must have strong experience in DICOM, HL7, FHIR, IOCM, and other Imaging IT workflows. In addition, the candidate will be a part of the Imaging IT Team, ITIL Service Management, Software Development Life Cycle (SDLC), and change management processes.  Successful candidates should thrive in a dynamic environment, deal well with conflict, lead system outages and internal change management processes, and manage multiple stakeholder requests daily. The candidate must be a self-starter and be able to manage small projects (less than 200 effort-hours) with a viable project delivery plan across other IT partners. The incumbent is required to participate in rotating evening and weekend on-call coverage. Candidates must work with their peers and leadership in preserving the UCSF PRIDE culture. Excellent written and verbal communication skills are a must.

Department Overview

The UCSF Department of Radiology Imaging IT team architects, implements, and manages the computer systems and networks needed to support more than 700,000 imaging studies annually. The Imaging IT team manages a complex application portfolio and end-user support. The Imaging IT portfolio supports over 28 imaging applications and over 100 diagnostic workstations. The team collaborates with cross-functional departments daily to deploy various imaging IT projects and workflows. The team provides Monday -Friday 8am to 5pm support including evening and weekend call to support the Medical Center needs. 

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

50

Yes

Provide Tier 1 Imaging IT Application support. Plans, implements and supports clinical software, operating systems and / or distributed clinical information systems of moderate scope and complexity. Contribute to demand capacity resource planning. 

Configures/codes imaging dataflows with data object synchronicity in focus throughout all Imagining systems. 

Develop system upgrade and next gen application strategies with Clinical leadership team and business owners. 

Viewer, Archives and Workflow Orchestrators

Engages in escalated application support. Manages technical bridges and end user communications. 

Participate in PACS deployment and other clinical Imaging IT application deployment. 

Develop system dataflows and end-user workflows gathered from clinical use-case scenarios. 

Develop system testing scripts and conduct system testing as part of SDLC. 

Support Clinical apps integrated with deconstructed PACS, PACS and/or Archive. 

Participate in workflow design - understand application requirements and capabilities to assist with solutioning for new departments

Manages and provides strategies for technical design conflicts 

Document the outcome of workflow design decisions

Manages vendor and assigned application SDLC

Develop, test, and implement application configuration changes as required by clinical workflows. 

Collaborate with departments to configure, test, and document new devices

Collaborate with integration and radiant teams to configure, test, and document HL7 interfaces

25

Yes

Provide Desktop support and manage departmental hardware needs (PowerMic, Laptops, Monitors, CPUs,), and manage inventory including surplus. 

Tier 1 support for Clinical hardware issue and manage escalations with hardware vendors. 

Viewer, Archives and Workflow Orches