Senior Account Manager I

About the Role:

The Senior Account Manager I will plan, conduct, and manage accountability for assigned sales and account management activities to grow client business in alignment with annual client business plans and sales goals. We welcome applicants from diverse backgrounds and experiences to bring unique perspectives to our team.

What You'll Do:

• Develop and maintain assigned client, customer, and partner relationships, fostering an inclusive environment where all voices are heard.
• Maintain a strong understanding of client business strategy, growth goals, performance, and priorities, ensuring that diverse perspectives are considered.
• Educate assigned clients, customers, and partners on DLT core value services, adapting communication styles to meet varied needs.
• Conduct basic research to identify opportunities, valuing input from team members with different experiences and insights.
• Find and contact potential sales prospects, utilizing various outreach methods to ensure accessibility for all potential clients.
• Develop, manage, and report teams’ monthly sales activity documentation – Sales Plays, etc., ensuring transparency and collaboration.
• Conduct general lead generation and sales activities, encouraging participation from all team members.
• Make calls to potential customers to discuss assigned client products, ensuring respectful and inclusive communication.
• Contribute to proposal responses in conjunction with other DLT functional teams, valuing diverse ideas and approaches.
• Leverage DLT’s OCTO team of market executives and technologists to support assigned client growth objectives, promoting teamwork and inclusivity.
• Lead sales and marketing activities to promote client products, ensuring that marketing materials reflect diverse perspectives.
• Provide operational guidance and support to junior staff, fostering an inclusive mentoring environment.
• Provide on-the-job coaching and training for sales associates, lead development representatives, account managers, and others, encouraging diverse learning styles.
• Manage, document, and forecast a pipeline of opportunities to drive retention and growth of business with DLT, ensuring all contributions are recognized.
• Track all opportunities to support attainment of sales goals, promoting an inclusive approach to goal setting.
• Conduct client and customer success activities to retain and build business, ensuring that all clients feel valued and supported.
• Investigate and resolve client and customer issues as they arise, promoting a culture of empathy and understanding.
• Document quotes and other sales activities accurately in company CRM, ensuring accessibility for all team members.
• Manage agreements and credit terms as needed, ensuring fairness and transparency in all dealings.
• Inform and execute Business Planning Objectives – Internal Team and Client/Partner Joint Business Plans, promoting collaboration and inclusivity.
• Other job-related duties as assigned, encouraging flexibility and adaptability in a dynamic work environment.

What We're Looking For:

• Education: College Degree or equivalent work or military experience.
• Experience(s): 3-5 years of sales experience, 3-5 years of general business experience, 3-5 years of customer service experience and/or team leadership experience; 2-4 years of previous job experience with public sector procurement process; Demonstrated ability to achieve sales activity and financial metrics.

Knowledge, Skills, Abilities:

• Strong written and verbal communication skills, with an emphasis on adapting communication to diverse audiences.
• Strong attention to detail, ensuring that all aspects of the role are handled with care and consideration.
• MS Office skills: Comfortable with intermediate functions of Word, PowerPoint, and Excel.

Preferred Qualifications:

• Proactive learner, resilient, with a problem-solving mindset that values diverse perspectives.
• Self-starter who exhibits attention to detail and organizational skills, promoting inclusivity in all tasks.
• Team player capable of working collaboratively with peers and client teams, valuing each member's contributions.
• Dedicated to continuous personal and company improvement, fostering a culture of growth and inclusivity.

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Key Skills

Account Management, Communication, Organizing, Problem Solving, Professional Presentation, Sales

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leade