Director of Guest Services

Step into a leadership role at one of San Diego’s premier cultural attractions. The Navy SEAL Museum San Diego is searching for an inspiring Director of Guest Services to oversee ticket sales, admissions, and our vital docent and volunteer programs. This role is your chance to shape an unforgettable visitor experience that honors the legacy of the Navy SEALs while fostering a culture of hospitality and excellence.

Your Impact:

• Be the driving force behind a guest service culture that exceeds expectations.
• Collaborate with Marketing to achieve a goal of 65% online ticket sales through innovative strategies.
• Lead and develop a dedicated team of staff and volunteers to create meaningful visitor interactions.
• Ensure seamless admissions processes, especially during peak times and special events.
• Leverage data and reporting to identify trends and shape strategies for success.

What You Bring:

• Proven leadership experience in guest services, admissions, or ticketing, with 3–7 years of progressive success.
• Expertise in ticketing systems and online sales strategies.
• A strong passion for creating extraordinary guest experiences and motivating teams.
• Excellent communication, problem-solving, and organizational skills.
• A proactive and results-oriented mindset that thrives in a collaborative environment.

At the Navy SEAL Museum San Diego, you’ll have the opportunity to lead with purpose, inspire future generations, and honor the incredible history of Navy SEALs. Together, we’ll build a visitor experience that’s second to none.

Equal Employment Opportunity Statement

The Navy SEAL Museum San Diego is an equal opportunity employer committed to creating an inclusive and welcoming environment for all employees. We celebrate diversity and are dedicated to providing an environment of mutual respect where employment opportunities are accessible to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join us in honoring the legacy of the Navy SEALs and fostering a culture of excellence and respect.