Cocktail Server - Catch 31 - Hilton VBO

Cocktail Server @ Catch 31 Hilton Virginia Beach Oceanfront

🕒 Position Overview

• Job Title: Cocktail Server
• Location: 3001 Atlantic Ave, Virginia Beach, VA 23451
• Schedule: Variable or Part-Time (must include weekends and holidays)
• Work Environment: Oceanfront hotel right on the boardwalk

📝 Summary:
As a Cocktail Server, you will be responsible for providing exceptional service to customers in our establishment's bar or lounge area. You will take and deliver food and drink orders, provide recommendations, and ensure that guests have a memorable and enjoyable experience in our restaurant.

What You’ll Do:

• Customer Service: Greet customers warmly, engage with them in a friendly and professional manner, and provide attentive service throughout their visit.
• Order Taking: Take orders from customers, including both alcoholic and non-alcoholic beverages, ensuring accuracy and attention to detail.
• Menu Knowledge: Have a thorough understanding of the cocktail menu, wine list, and other beverage offerings, and be able to make recommendations based on customer preferences and tastes.
• Drink Preparation: Work closely with bartenders to prepare and serve drinks to customers efficiently and accurately, following established recipes and presentation standards.
• Upselling: Utilize suggestive selling techniques to promote additional drink options, upgrades, or specials to enhance the guest experience and increase sales.
• Table Maintenance: Monitor and maintain cleanliness and organization of tables and seating areas in the bar or lounge, including clearing empty glasses and plates, wiping down surfaces, and ensuring a tidy environment.
• Cash Handling: Process payments for drink orders, including handling cash, credit card transactions, and processing payments accurately and efficiently.
• Safety and Compliance: Adhere to alcohol service laws and regulations, including checking identification to verify legal drinking age and refusing service to intoxicated individuals when necessary.

Legislation & Company Policy

• Gain TIP certification within 3 months of acquiring the job.
• Check the identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.
• Use judgment and reasoning to cope with difficult situations, such as preventing a guest from alcohol intoxication, dealing appropriately with an underage guest. "Carding a minor and delivering a glass of water rather than refusing service or confronting the guest"
• If a guest is consuming alcoholic beverages, observe guests’ behavior, count the number of drinks served and if the server feels they should not drive, offer a taxi. Do not hesitate to ask a manager to intervene.
• Understand and actively support all company policies relevant to your role.

We Live by Our “TOP” Values:

T – TEAM UP: Collaborate, support others, and stay golden
 O – OWN IT: Take pride, stay accountable, and never stop learning
 P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences

We’re looking for team players who embody these values every day.

Qualifications

• High school diploma, GED certification
• Experience in a hotel or related field preferred.
• Must have basic reading, writing, and math skills.

• Previous Expe