Patient Service Representative I TCP

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Lurie Children's Primary Care - Town & Country Pediatrics (Skokie)

Job Description

Schedule: five shifts per week. Each week will include one evening shift, one opening shift, and the remaining shifts will be during standard daytime hours. The position also requires working 2–3 weekend shifts per month.

K.S.A.'s:

• High school diploma required. Some college preferred.
• Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
• Some knowledge of electronic medical record. 
• Proficient in Microsoft Word applications such as Outlook  and other computer skills preferred.
• Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.
• Problem solving skills and ability to handle multiple priorities in fast paced environment.
• Ability to manage stressful situations appropriately.
   

Job Duties:

• Completes pre-registration as well as full registration as needed for families.
• Ensures eligibility information accurate.
• Obtain   patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as  any additional forms identified and enters them into Epic. 
• Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
• Check system to see if referral is attached for  visit and is  appropriate for  visit.  If  able  assist family with referral for same same day service.
• Inform as well as collects payments as appropriate (estimates, copays, outstanding balances,  self pay etc) via CCF as well as  Health Fusion where applicable.
• Makes copies of insurance cards as appropriate.
• Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned. 
• Provides ID Band to patients as appropriate.
• Informs patient/families of any wait times or delays in service.
• Schedules appointments,(new, return, same day as well as  ancillary appointments) as needed.
• May be required to enter patient information in additional electronic systems.
• Adheres to organizational Power all principles.  
• Maintains confidentiality and HIPPA rules.
• Completes check-out procedures; prepares required forms for distribution. 
• Communicates with other Patient Service Representative staff and department team members to coordinate activities.
• Other job functions as assigned.

LCPC-TCP:

• Answers backline and patient phone lines (department specific), handles according to needs of caller.
• Creates Recalls and Waitlist notifications when appropriate.
• Completes daily No Show documentation and communicates with family to reschedule.
• Documents and sends patient messages to providers via Epic in-basket.
• Other job functions as assigned.
   

Education

High School Diploma/GED (Required)

Pay Range

$19.00-$28.50 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

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