IT Technical Analyst (ITS - Power Supply)

DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewable energy, we’re creating a cleaner, healthier environment to power our future. We’re also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
 

But we’re more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities.  When you join us, you’ll be part of a team that welcomes, recognizes, and celebrates differences and values everyone’s health, safety, and wellbeing.  Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
 

Testing Required: Not Applicable

Employment Sponsorship: This position is not eligible for visa sponsorship currently.

Hybrid Role: This role is hybrid, with an established schedule of in-person work required at an assigned work location. Any remote work is expected to be performed from an employee’s primary residence, unless allowed (or prohibited) through the Company’s remote work guidelines.

Emergency Response: Yes – Must be available to perform a primary assignment in support of DTE’s emergency response to storms or other events that impact service to our customers.

Job Summary

This position is for a professional-level IT Technical Analyst specializing in Executive Support. The IT Technical Analyst will provide technical assistance to DTE Executives and their Executive Assistants, focusing on delivering the highest level of response, maintaining a professional presence, and ensuring exceptional technical support and problem-solving. It is essential to give personal attention to accommodate the executives' demanding schedules while maintaining confidentiality.

The analyst will be responsible for configuring and managing corporate and personal devices, including laptops, desktops, mobile devices, as well as video and teleconferencing equipment. Expertise in troubleshooting and resolving issues with iOS (Apple devices) and Office 365 applications (Outlook, Teams, SharePoint) is required. The role also involves coaching executives and Executive Assistants on technology-related topics.

Additionally, the analyst will serve as a liaison with other IT groups (Infrastructure, Networking, etc.) for support and coaching purposes. The IT Technical Analyst will provide well-articulated, business-oriented responses to Executive inquiries regarding IT matters within their areas of expertise and will solicit assistance from other teams as necessary. 

Ownership of all hardware and software issues will be expected, along with effective communication of status updates. This position requires 24/7 rotational support with an on-site, off-site, virtual, or hybrid model, and may include home visits to executives as needed. Excellent written and verbal communication skills are essential, along with proven analytical and problem-solving abilities.

Key Accountabilities

 

Under general supervision, the role involves drafting documents and maintaining various project components, including features, requirements, use cases, change requests, review results, and other project artifacts in line with organizational standards and processes.

 

Key responsibilities may include:

- Participating in the identification of high-potential technologies and coordinating their implementation into the standard application practices of DTE. This includes contributing to the development of plans, schedules, and projects to ensure timely and budget-friendly implementation of top-tier solutions that align with corporate goals.

- Collaborating closely with outside vendors to evaluate their solutions for relevance to DTE's business needs.

- Staying current with emerging technologies and conducting research or evaluations of specific products as required by management within areas such as Server Engineering, Network Engineering, Database Administration, Security, etc.

- Actively participating in working sessions to gather features and requirements. This entails collecting information, analyzing needs, designing solutions, making recommendations, and taking part in the implementation process relevant to the area of responsibility.

- Being responsible for setting up and repairing infrastructure, as well as resolving desktop