Customer Experience Business Analyst

Customer Experience Business Analyst

Chubb is looking for experienced professionals (3 – 5 years) with a background in the intersections of business and technology to join our Digital team. This is a permanent full-time position and a compelling opportunity to join a growing, financially stable, and successful company. This position will support Chubb’s agent facing portal, which offers our agents and brokers easy access to online placement solutions, customer service options and marketing and sales tools that provide our agents the information they need to learn about, sell, and service our mutual clients.

Critical factors for success in this role: 

• College graduate with 3-5 years of experience in insurance, financial, or technology industries
• Preferably, experience in property & casualty insurance and/or web technologies
• Knowledge of requirements writing and technical documentation
• Strong analytical and troubleshooting skills
• Highly self-motivated, adaptable to changing environments, and able to work with minimal supervision
• Excellent interpersonal skills and effective team player
• Strong written and verbal communication skills, including customer service experience
• Proficiency in Microsoft Word, Excel, and Outlook
• Meticulous attention to detail and a strong commitment to quality

Duties will include: 

• Assist in managing day-to-day operations and activities of Chubb Agent Portal and related systems and projects
• Assist in documenting business requirements for related projects
• Support and participate in test execution and other QA activities
• Support delivery of product and application demonstrations/presentations
• Provide training for internal and external clients as needed
• Analyze and create reports using Excel, Qlik, and Google Analytics
• Develop procedures and workflows for new functionality
• Update marketing materials
• Escalate issues/risks to management when necessary

Who are we looking for? 

Successful professionals at Chubb come from many backgrounds and experiences and bring that rich diversity with them to our company. They also have some things in common, and these attributes will lead to your success at Chubb: 

• Results orientation: consistently meets commitments, even under pressure
• Intellectual agility: quickly learns and applies new knowledge
• Personal capacity: open to taking on additional responsibilities over time
• Communication skills: effectively communicates in various settings
• Interpersonal/team skills: works well with colleagues at all levels
• Self-leadership: takes ownership and shows initiative in work
• Client focused: understands customer and client needs
• Work ethic: dedicated to hard work and maintains high ethical standards

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.