Director, Product Implementation

About Revology

Revology is a technology-enabled healthcare revenue cycle management (RCM) firm providing outsourced services to hospitals, health systems, and physician groups. Our tech smart-from-the-start strategy enables us to break through conventional barriers and empower each Revologist to drive a higher standard of revenue cycle performance. This is possible because we spend our lives in the sweet spot where smart tech and good humans reach their highest potential and maximize outcomes.

At Revology, we are committed to stewarding and empowering an inclusive environment within our company and our communities. While we believe in “culture” - we don’t believe in “culture fit”. We encourage every single Revologist to bring their unique perspective, lived experience and authentic selves to the table. revology is an equal opportunity employer and we encourage everyone to apply for our available positions - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community. 

Role: Director, Product Implementation

Location: Remote. Must work in a location within the United States.

Travel: Up to 25%

Classification: Exempt

Reports to: Assistant Vice President, Client Success

Salary Range: Commensurate with experience

About the role

The Director of Product  Implementation serves in a pivotal capacity shaping the client success journey from the very beginning. This role will be responsible for leading and continuously improving the onboarding process to ensure that clients fully understand and leverage revology SaaS solutions to achieve their goals. The Director of Product Implementation will collaborate closely with cross-functional teams – including sales, product and client success – to develop an onboarding experience with a service-first mindset. This role will be responsible for building and scaling the client onboarding and implementation team as the company grows – including creating repeatable processes and playbooks to accelerate and optimize the client onboarding process.

Responsibilities

• Design, implement and refine systems, processes and playbooks throughout the client onboarding lifecycle to elevate the client experience.
• Develop metrics to measure client onboarding success, gather client feedback, and continuously refine processes based on learnings.
• Advise on industry best practices and tools to ensure deliverables are met and client objectives are achieved.
• Guide and provide leadership to members of the Client Onboarding team including but not limited to Implementation Engineers who will be responsible for the file extract and data validation efforts.
• Provide regular reporting on onboarding status, risk, trends, and opportunities for improvement.
• Ensure continuity and seamless handoff(s) between the Sales and Client Success teams. 
• Positively and deliberately engage with colleagues - external and internal - to foster collaborative and productive relationships. 
• Comply with and hold with utmost regard all compliance requirements to protect patient privacy and confidentiality. 
• Stay curious, kind and contribute positively to the Revology culture. The health + harmony of the team is everybody’s responsibility at Revology.

The statements stated in this job description reflect the general duties as necessary to describe the basic function, essential job duties/responsibilities, job requirements, physical requirements and working conditions typically required, and should not be considered an all-inclusive listing of the job.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Requirements

• 5+ years of experience in a high volume, fast paced environment, preferably in a client-facing role in a B2B SaaS function.
• Proven ability to build strong, trust-based relationships with clients and internal stakeholders, ensuring a seamless onboarding experience that prioritizes client success.
• Proven ability to lead, mentor and inspire the client onboarding team, fostering a culture of excellence and service. Experience in training team members to del