Financial Care Counselor - Central Carolina Foot and Ankle

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

 

$5000 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ​**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

 

JOB LOCATION

Central Carolina Foot and Ankle - 2609 N Duke St Suite 301, Durham, NC 27704

 

JOB SUMMARY

We are seeking a Financial Care Counselor to assist in coordination of clinic service activities of two new Orthopaedic clinics to achieve continuous and optimal patient care.

 

JOB DUTIES AND RESPONSIBILITIES

• PSA/FCC functionality: Registration, arrive/check out visits, schedule follow up appointments. Oversee front desk personnel and provide assistance with aforementioned functions.
• Monitor registration, charge review, claim edit work queues and ensure they are cleared daily.
• Train new staff and educate current staff on new policies and procedures related to insurance/payer changes.
• Charge and reconcile professional charges daily.
• Assist HCA/SAM with customer service and billing request.
• Review the daily appointment report for visit level authorizations, obtain as necessary.
• Cash management: Close clinic batch and prepare deposit daily. Submit batch corrections as necessary. Perform Monthly Cash Audit.
• Attend Monthly FCC/PSA registration meetings and dispense information timely regarding updates or changes.
• Serve as a resource point for questions regarding patient accounts, registration, insurance or billing questions.

 

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
• Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.

 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

 

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

 

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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