Customer Integration Coordinator II - Washington/Oregon/California

Additional Location(s): US-WA-Seattle; US-CA-Los Angeles

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

Customer Integration Coordinator II – Washington/Oregon/California

 

About the Role:
 

At Boston Scientific, join the industry leader in minimally invasive devices for diagnosing and treating gastrointestinal and airway conditions. Boston Scientific has an opening for a Customer Integration Coordinator II supporting the US West Coast area, Washington, Oregon, and California. Boston Scientific values diversity and provides our team members with opportunities for personal and professional growth.

This position will manage the planning and team coordination in their geography for installation and troubleshooting of equipment which supports Boston Scientific’s portfolio of single-use, less invasive endoscopy devices. These products enable physicians to visualize, diagnose, and treat various pancreatic and biliary conditions. Boston Scientific’s world class single use devices reduce patient infection risk, provide high resolution images, and enable targeted biopsies to diagnose diseases and treat various conditions.

 

Your Responsibilities will Include:
                                                                                                                                       

• Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
• Regularly interact and build strong relationships with internal and external customers.
• Work closely with sales team and technical support group to coordinate installation projects.
• Function as project leader during the planning, installation, and initial uses of the equipment, working closely with field sales colleagues and their customers to coordinate a premium customer experience.
• Travel to medical facilities within assigned regions to perform facility assessments, plan for, and install capital equipment. Activities include analyzing clinical workflow, specification of equipment solution for each customer, coordinating activities leading up to an installation, and unpacking, assembling, configuring, testing of equipment, creation of troubleshooting documentation specific to the customer, and training of hospital personnel on the proper use of the equipment.
• Diagnose and troubleshoot equipment issues when they arise and ensure optimized performance.
• Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution, and other information as required.
• Maintain assigned field inventory. Keep accurate records.
• Demonstrates continuous improvement; identifying improvements to processes and equipment.

 

What We’re Looking For:
 

Required Qualifications:
 

• Provide an outstanding customer experience and ensure internal and external customer satisfaction.
• Ability to manage short-term projects and coordinate highly motivated internal and external constituencies.
• Solid verbal and written communication skills: ability to communicate a technical message in non-technical terms, and to maintain composure in stressful situations.
• Comfortable working in a clinical environment. Ability to interact effectively with nurses, technicians, clinical engineers, IT professionals, and doctors.
• Strong desire to learn BSC’s Endoscopy product portfolio, processes, and policies.
• Ability to travel ~70% of the time (domestic, air, and vehicle). Valid driver’s license required.
• Ability to utilize Microsoft Office software applications (MS Excel, Outlook, PowerPoint, Teams, Visio, and Word) and computerized work order systems including entering work order details, transacting inventory, and tracking labor.
• Facility credentialing is required for this position. Credentialing requires mandatory vaccinations and other tests. If a candidate is unable to meet credentialing requirements due to religious or other restriction, please notify to determine if an accommodation is available.
• Strong desire for continuous improvement and career development.
• Ability to lift forty-five pounds regularly. Physical requirements include bending, lifting, reaching, stretching, and performing work in medical facilities.

 

Preferred Quali