Executive Casino Host

<p> </p><div><ul><li>Coordinate and flawlessly book all guest travel and entertainment accommodations, including special event reservations, restaurant reservations, hotel stays, transportation, shows, and special amenities.</li><li>Foster and maintain positive relationships with guests to ensure exceptional service and guest satisfaction.</li><li>Promote property events, programs, and promotions, ensuring guests are informed and engaged; support the successful execution of events through active participation and attendance.</li><li>Serve as a customer feedback ambassador by actively listening to guests, documenting concerns and suggestions, and communicating feedback to the appropriate leaders to enhance service and marketing initiatives.</li><li>Identify and engage target players while on property, ensuring new and infrequent guests are introduced to the property's amenities, Caesars Rewards program, and direct marketing offers.</li><li>Build and maintain relationships with community leaders and organizations through active involvement and representation within the local community.</li><li>Drive guest loyalty, revenue, and profitability by developing and maintaining strong relationships with targeted guests.</li><li>Issue complimentary services and amenities to qualified guests in accordance with established policies and approved guidelines.</li><li>Comply with all applicable federal, state, local, and gaming regulatory requirements.</li><li>Represent the company at internal and external events while maintaining the highest level of professionalism and integrity.</li><li>Coordinate and execute travel arrangements for targeted guests participating in cross-property or cross-brand visits and experiences.</li><li>Leverage property amenities, promotions, and marketing programs to enhance guest loyalty and increase annual revenue.</li><li>Utilize company systems, including but not limited to CMS, LMS, SMART, and EMS, to accurately track guest contacts, complimentary items, event reservations, and related activities.</li><li>Maintain a comprehensive understanding of performance goals and business results, proactively collaborating with management to address performance challenges and capitalize on growth opportunities.</li><li>Develop and maintain a strong understanding of the competitive market and effectively communicate the unique service and marketing advantages that distinguish Horseshoe from competitors.</li><li>Collaborate with team members and support departments to ensure a seamless and satisfying guest experience.</li><li>Communicate relevant guest and operational information effectively to management and colleagues to ensure consistency and prevent service issues.</li><li>Partner with team members to achieve departmental objectives and organizational goals.</li><li>Uphold the highest standards of courtesy, professionalism, discretion, and confidentiality in all guest interactions and communications.</li><li>Protect the confidentiality of all guest accounts, financial information, and proprietary company information.</li><li>Maintain the security and confidentiality of files, records, and lists while adhering to all gaming regulations and internal controls.</li><li>Consistently deliver exceptional customer service to internal and external guests by demonstrating Caesars Entertainment's Spotlight on Success behaviors.</li><li>Maintain a positive, professional, and enthusiastic attitude that promotes a welcoming guest experience.</li><li>Promote Caesars Rewards membership enrollment and encourage guest participation in loyalty programs.</li><li>Perform all other duties as assigned.</li></ul></div><p><br/> </p><p> </p><p> </p> <div><div dir="auto" id="copilot-message-r6s"><div><div dir="auto"><div><div><div tabindex="-1"><div><div><div id="response-idr6q"><div aria-hidden="false" dir="auto"><div><p><span><u>EDUCATION</u></span><u> </u><span><u>&amp;</u></span><u> </u><span><u>EXPERIENCE</u></span></p><ul><li><span>Bachelor’s</span> <span>degree</span> <span>in</span> <span>a</span> <span>related</span> <span>field</span> <span>or</span> <span>an</span> <span>equivalent</span> <span>combination</span> <span>of</span> <span>education</span> <span>and</span> <span>relevant</span> <span>work</span> <span>experience.</span></li><li>Minimum of three (3) years of experience <span>in</span> <span>a</span> <span>supervisory</span> <span>role</span> <span>within</span> <span>a</span> <span>customer</span> <span>service</span> <span>environment,</span> <span>or</span> <span>three</span> <span>(3)</span> <span>years</span> <span>of</span> <span>experience</span> <span>in</span> <span>Casino</span> <span>Operations,</span> <span>Casino</span> <span>Marketing,</span> <span>Player</span> <span>Development,</span> <span>or</span> <span>sales</span> <span>with</span> <span>assigned</span> <span>accounts</span> <span>and</span> <span>established</span> <span>service</span> <span>standards.</span></li><li><span>Exceptional