Customer Quality Engineer

Customer Quality Engineer

Qorvo is All Around You! We manufacture innovative RF solutions at the center of connectivity to enable high-performance applications for advanced wireless devices, wired and wireless networks and defense radar and communications for 5G networks, cloud computing, the Internet of Things, and other emerging applications. We are a global company thriving on a culture of innovation, diversity, and inclusion. Our people are always at the core of Qorvo’s innovation. Qorvo is a place to stretch your imagination and push boundaries to achieve success. Learn more about Top 10 Reasons to make a career at Qorvo.

 

It is an exciting time to be a part of Qorvo’s Infrastructure and Defense Products. Qorvo’s IDP manufactures and markets high performance RF and mixed signal integrated circuits for the communications markets that connect, protect and power the world. Our customers trust Qorvo to meet and exceed requirements and deliver advanced RF technologies to enable their most complex technical challenges and applications. Our products address connectivity both wired and wireless networks, the smart home and the IoT, broadband, aerospace, defense, and automotive. Our customers rely on us to solve the industry’s most complex engineering problems. And that takes brain power and willingness to create and innovate. Join us and help us continue to create cutting edge technologies for a more connected world all around you. 

 

We are recruiting for a Customer Quality Engineer; you will represent the Business Unit for all aspects related to quality and reliability for semiconductor products. Your role will be to act as a customer advocate and liaison to improve customer satisfaction and to solve product quality issues. A firm knowledge of high frequency semiconductor fabrication, testing and failure modes is desired. The position will be based in Richardson, TX

 

Job Responsibilities:

· Track customer quality performance, analyze customer returns, and maintain the customer documentation database

· Refine and publish customer reports, respond to SCARs, complete FAI reports, and source inspections.

· Act as the voice and advocate of the customer for product quality

· Interact with multiple functional groups such as customers/sales/product engineering/design/reliability on quality issues

· Actively address product quality performance on Field Failure Returns and Quality Material Returns (RMA), analysis of data and drive implementation of improvement programs

· Complete customer satisfaction assessments

· Coordinate customer meetings and audits

· Manage and direct customer queries and questionnaires

· Ensure compliance with quality management system processes such as PCN and EOL

· Lead 8D problem solving teams

· Location – Qorvo IDP Headquarters, Richardson TX

 

Job Qualifications:

· Minimum B.S. (M.S. preferred) in electrical engineering or other related engineering field is highly desired.

· Recent college grad is desired with two years experience.

· Familiar with how semiconductors work, are tested, and can fail.

· A broad exposure to wafer fab, assembly and test processes is desirable.

· Experience with FA methods and analysis routines is a plus.

· Project management skills and leading cross functional teams in 8D and/or quality improvement projects is a plus.

· Excellent interpersonal skills.

 

Qorvo will not sponsor job applicants for visas or work authorizations for this position.

 

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