Technical Application Scientist (12-month contract - Maternity Cover)

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Technical Applications Scientist x2 (12-month Maternity Cover) 

Onsite (with some flexibility) – based in our Milan Solutions Centre, Italy

Closing date: 2nd March

We are hiring for two separate roles, both based in our Milan office.
One role requires fluency in Italian to support the Italian market.
The other requires fluency in Spanish to support the Spanish market.

Please submit your application in English. 

The role 

As a Technical Applications Scientist here at Illumina in Italy, you will be part of our in‑house Technical Support team, providing expert guidance to both internal and external customers across Illumina’s portfolio. In this role, you will support our next‑generation sequencing (NGS) and array technologies, specialising deeply in one workflow while developing proficiency in a second. You will work closely with Field teams, Product Support, Customer Service and other global partners to resolve complex customer issues, contribute to technical documentation, and champion the customer experience. This is a highly collaborative position within a fast‑paced, innovative environment where technical expertise and curiosity thrive. 

Illumina's employee benefits are industry‑leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more! 

Why you 

You are a scientifically curious, customer‑focused technical expert with strong communication skills and a passion for problem solving. You bring significant experience in molecular biology, NGS workflows or Illumina platforms, and you are confident navigating both routine and complex technical challenges. You thrive in a role that blends autonomy with collaboration—able to independently handle day‑to‑day support cases while also working closely with global colleagues on escalations, training and documentation. 

You are fluent in Italian and/or Spanish and English (and Spanish an advantage) and English, and your ability to engage clearly and professionally with a diverse customer base is one of your key strengths. Experience with CRM tools such as Salesforce, ISO‑accredited environments, and previous call‑centre or technical support roles will set you up for success.  

A Ph.D. or M.S. with relevant applications experience is preferred, though a B.S. paired with strong hands‑on NGS experience will also be considered. 

Key Responsibilities Include: 

Customer Support & Case Management 

• Provide high‑quality phone and email support for customers across Illumina