Customer Care Team Lead
Quick Quack Car WashAbout the role
Essential Duties and Responsibilities:
Assist Customer Care Supervisors to ensure our team of Customer Care Associates provide our customers with an exceptional experience with every interaction.
Assist in QA and Call monitoring.
Ensure all KPIs are consistently met or exceeded.
Assist with training and coaching as necessary.
Ensure schedule and occupancy adherence.
Suggest additional services by recognizing opportunities and benefits to customers.
Contribute ideas to improve problem resolution.
Take Calls and process Emails and Chats as warranted.
Meet performance and production expectations.
Other duties as required.
Qualifications and Requirements:
Strong communication skills and excellent attention to detail.
Friendly, outgoing personality.
Ability to work independently and leverage internal resources to meet the needs of our customers.
Proficient with the Microsoft Office suite of products (Outlook, Excel, Power Point, etc.).
Minimum of 2-years of call center experience in a high-volume environment.
College preferred.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
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