Rail Logistics Assistant - Lowell, AR

 

This position will have a competitive hourly salary.

 

The Rail Logistics Assistant of Watco Logistics is responsible for the overall “day to day” management of rail freight shipments while providing quality service to customers.  It is essential for the Rail Logistics Assistant to conduct necessary activities to deliver results and garner customers’ trust. This position has various responsibilities including operational, accounting, and customer service duties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDING THE FOLLOWING (OTHER DUTIES MAY BE ASSIGNED)

 

• Track and trace customer rail shipments and send daily pipeline reports
• Manage and build revenue loads in TMS
• Effectively communicate with internal teams inclusive of Accounts Payable and Accounts Receivable on invoices, collections, and aging
• Provide communication to customers, carriers, vendors, and suppliers
• Process building ensuring required documents are obtained and customer invoicing requirements are met
• Deliver quality service to internal and external customers
• Learn the functions and operations an account

 

QUALIFICATIONS/SKILLS & ABILITIES

 

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required:   

 

• High School Education or a GED is required
• Apply knowledge of organization, communication, conflict resolution, and time management skills
• Possess basic computer skills in Microsoft Word, Outlook, and Excel
• Ability to work with others and be a positive influence on other team members
• Strong phone and email communication
• Effective customer service skills and the ability to service both internal and external customers
• Strong verbal and written communication skills.

 

WORK ENVIRONMENT

 

Work is performed primarily in a standard office environment with extensive team member and supplier contact with frequent interruptions. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

PHYSICAL REQUIREMENTS & PHYSICAL DEMANDS

 

• Sit, stand, walk, and reach with arms – Completion of paperwork, long consecutive hours of typing and using the computer, and walk to filing cabinets in the work area
• Talk daily to customers, team members, vendors, etc.
• Ability to hear what the team members communicate
• The incumbent must occasionally lift and/or move up to 25 pounds.  
• Use hands to finger and feel keys on keyboards and calculators
• Capability to reach with hands and arms to file, grasp, and maneuver paperwork; and/or reach and operate personal computer and office equipment
• Capacity to adjust focus to operate personal computer, calculate, compile and enter information from timesheets and timecards.
• Available to travel