Patient Scheduling Specialist - Bilingual - Family Medicine

 

Work Schedule: 

100% FTE, 40 hours per week. Shifts scheduled Monday through Friday between the hours of 8:00 AM – 5:00 PM. Hours may vary based on the needs of the clinic. 

 

Be part of something remarkable

 

Bring your excellent customer service skills to UW Health and assist patients with their scheduling needs. 

 

We are seeking a Bilingual Patient Scheduling Specialist to:

• Assist patients in-person, on the phone, or through electronic correspondence to schedule appointments, update patient information, and check patients in and out.
• Coordinate physician schedules and reserve time on physician calendars.
• Counsel patients on prior authorization, referral requirements, and insurance networks.
• Possess bilingual verbal and written skills in order to communicate clearly and effectively with patients and staff.

 

Education:

Minimum – High school diploma or equivalent

Preferred –  Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field

 

Work Experience:

Minimum – One (1) year of previous experience working in an office or customer service environment. Must be bilingual in Spanish.

Preferred – Previous experience working in healthcare. Previous experience scheduling patients. Previous experience coordinating multiple activities in an office setting.

 

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.  EOE, including disability/veterans.

 

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

 

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UW Medical Foundation benefits