Staff Designer(remote)

 

This is a fully remote position. 

Work on things that matter

Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to design and engineer government systems that connect Veterans with services, bring affordable health care to millions of people, and support important programs like Head Start. And as we work to make critical government services intuitive, accessible, and human-centered, we’re also changing how the government thinks about and uses technology. If you thrive on change, want to help close the gap between consumer expectations and government services, and can see the possibilities in ambiguity, then we want you here with us. 

What matters most

Ad Hoc operates according to our commitment to inclusivity, acceptance, accountability, and humility. We aren’t heroes. We believe in missions larger than our individual selves and leave our egos at the door, learn from our mistakes, and iterate in order to better serve the people in our country. We prioritize building teams that represent the diversity of the people our government serves. We love the challenge of government-size projects. We want to bring skills to federal agencies, help them better meet the needs of their users, and close the gap between consumer expectations and government. 

Built for a remote life

Ad Hoc is remote-first and remote-always. We’ve designed our culture, communications, and tools to support a nationwide distributed team since the beginning. Being remote by design allows Ad Hoc to be thoughtful and intentional about creating diverse teams and supporting them with a work environment that fits their lives. With a generous PTO policy and Slack channels for every interest (from bird watching to space nerds to parenting) our culture embraces the things happening in your life. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that’s embraced. 

The CMS business unit covers our work with the Centers for Medicare & Medicaid Services, including HealthCare.gov, Medicare.gov. Our team supports CMS in building and improving online public experiences and APIs that are reliable, accessible, and user-centered. We are deeply embedded within CMS, partnering agency-wide to include with the Office of Communications, Office of Enterprise Data and Analytics, Center for Medicaid and CHIP Services, and Center for Medicare and Medicaid Innovation. Our work includes helping millions of people enroll in healthcare and access Medicare and Medicaid benefits, as well as helping CMS improve the quality of Medicare and Medicaid services for beneficiaries and clinicians.

Career Path Summary: Staff Designers focus on the direction of design within a program setting, but across delivery teams. They contribute in meaningful ways to key design work, operations, strategic initiatives, and management on their program. They are mostly focused on providing guidance and individual career direction for their assigned team, but do sometimes individually contribute to delivery work.

Job Summary and Responsibilities: A  Staff Designer is an experienced designer who supports people working with multiple delivery teams. They effectively prioritize UX design, while balancing user and business needs. They collaborate with other practices while positively shaping product strategy for their teams. The Managing Staff Designer may conduct small amounts of hands-on design work, and apply their deep knowledge of design methods and approaches. They guide teams to proactively tackle undefined, complex challenges and consistently bring a big picture, strategic mindset to their work. They are excellent communicators and storytellers who distill highly complex issues into focused, understandable approaches. They plan and facilitate collaboration, building strong relationships across disciplines, stakeholders, customers, and business partners. They lead interviews, mentor, and provide overall guidance and individual career direction to their assigned team. 

Practice Management: As a people leader within the design practice, you will build, lead, and develop other members from your practice and ensure they adopt and apply the best practices, principles, and values that are important to the health and quality of the design practice and to our customers.  

The  Staff Designer is responsible for (Essential Functions):

• Craft

• Has a mastery of UX process and craft skills. Proactively tackles undefined, complex challenges and consistently brings a big picture, strategic mindset to their work.